Summary
Overview
Work History
Education
Skills
Timeline
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Leanne Ooms

Saskatoon,SK

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various administrative / clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

14
14
years of professional experience

Work History

Administration Assistant /Clerical Administrative Assistant

University Of Saskatchewan
12.2014 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Facilitated employee onboarding experience by coordinating and completing necessary paperwork efficiently.
  • Executed record filing system to improve document organization and management.
  • Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
  • Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
  • Developed and updated spreadsheets and databases to track, analyze, and report on training courses.
  • Assisted Human Resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
  • Managed travel arrangements for Management/ staff including flight bookings, hotel reservations, transportation, and Conference/Convention registration as needed.
  • Consulted with leadership to identify processes requiring improvement to support growth and success.
  • Offered technical support and troubleshooting issues with AiM/ computer software to enhance office productivity.
  • Collaborated with cross-functional teams on various projects, ensuring smooth workflow and completion within deadlines.
  • Assisted development and implementation of new administrative procedures.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Assisted coworkers and staff members with regular or special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests for Campus key ordering.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Maintained a professional office environment by ordering supplies, managing inventory levels, and coordinating equipment maintenance as needed.
  • Handled payroll and submitted Electronic Job submissions for additional payments, pay rate changes and account changes.
  • Managed and submitted apprentice hours while maintaining tracking spreadsheets of progress (hours, level, pay rate/adjustments).
  • Submitted Journey Person license renewals / Employer Licenses to The government of Saskatchewan / TSASK.

Grievance Chair

CUPE 1975 - U Of S Employees' Union
09.2015 - Current
  • Planned and oversaw meetings in accordance with governing documents.
  • Maintained impartiality and objectivity during meetings and decision-making.
  • Represented the Local at public events, advocating for its mission and values.
  • Managed conflict resolution among members, fostering a positive working environment.
  • Mentored new Union Representatives, providing guidance on roles, responsibilities, and expectations of the position.
  • Helped record, compile, summarize and analyze information.
  • Established and maintained strong relationships with Members, Management and Human Resources.
  • File and handle grievances that are requested by the member.
  • Collected information and details pertaining to a grievance to collaborate with management and human resources.
  • Followed strict timelines to ensure the Collective bargaining Agreement was followed.

Legal Administrative Assistant

KH Dunkley
05.2014 - 10.2014
  • Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
  • Prepared drafts of forms, letters and agreements for legal staff use.
  • Scheduled and coordinated meetings between legal teams and clients.
  • Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
  • Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
  • Helped with intake of new clients and materials by setting up files and documenting important information.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the firm.
  • Increased productivity by anticipating attorney needs and providing proactive support in various administrative tasks.
  • Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
  • Request Personal Property Reports/Corporate searches on Individuals/Corporations
  • Document Register Request (DRR) Non-Permitted discharges to Land Titles Office
  • Prepare and assemble customer/lender reports

Administrative Assistant

Canada Immigration & Employment Consulting Service
11.2013 - 05.2014
  • Attended to the needs and concerns of the client in person and on the phone
  • Complete accurate Government forms on behalf of the clients, gather appropriate supporting documentation, assemble and submit the application according to Immigration Canada's guideline
  • Track the clients file through immigration process
  • Prepare agreements between the client and consultant
  • Handle communication from Immigration Canada regarding the client
  • Maintained up-to-date knowledge of industry best practices to maximize efficiency in administrative tasks.
  • Scheduled office meetings and client appointments for staff teams.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Automotive Detail Coordinator/ Detailer

Precision Hyundai, Big 4 Commerical, Calgary Honda
07.2010 - 11.2012
    • Optimized scheduling processes to accommodate fluctuating workloads, ensuring maximum efficiency and timeliness in service delivery.
    • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
    • Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
    • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
    • Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
    • Streamlined processes by creating checklists for routine tasks, increasing accuracy and consistency across all projects.
    • Coached employees through day-to-day work and complex problems.
    • Maintained sanitary and safe working conditions
    • Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery.
    • 3M application, Certified Installer
    • Examined vehicles, prepped and polished any errors in the paint
    • Ordered and maintained inventory of several different types of chemicals (safe to dangerous chemicals
    • Provided backup to detail staff to assist with various tasks whenever employee was absent or at lunch.
    • Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
    • Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
    • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
    • Maintained a clean and organized workspace, promoting a safe working environment for all team members.

Education

Diploma - Legal Administrative Assistant

Reeves College
Calgary
09.2013

Skills

  • Process Improvements
  • Cross-Functional Collaboration
  • Analytical and Critical Thinker
  • Strong Organization
  • Planning and coordination
  • Goal Setting
  • Client Engagement
  • Strategic Planning
  • Strong Communication
  • Energetic, friendly with excellent work ethic
  • Strive to develop and maintain excellent professional relationships with co-workers, campus colleagues and off-campus contacts
  • Problem-Solving

Timeline

Grievance Chair

CUPE 1975 - U Of S Employees' Union
09.2015 - Current

Administration Assistant /Clerical Administrative Assistant

University Of Saskatchewan
12.2014 - Current

Legal Administrative Assistant

KH Dunkley
05.2014 - 10.2014

Administrative Assistant

Canada Immigration & Employment Consulting Service
11.2013 - 05.2014

Automotive Detail Coordinator/ Detailer

Precision Hyundai, Big 4 Commerical, Calgary Honda
07.2010 - 11.2012

Diploma - Legal Administrative Assistant

Reeves College

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Leanne Ooms