Leanne Mundo
North York,ON
Summary
Experienced team leader skilled in efficiently managing the workplace to achieve goals. I am always open to learning and accepting feedback to improve my performance. I excel at matching employees to roles that optimize their strengths. Proactive and diligent, I am focused on continuous operational improvement. As a strong leader and problem solver, I am dedicated to reducing issues and enhancing organizational efficiency. I utilize independent decision-making and sound judgment to drive company success. I am an encouraging manager with expertise in teamwork, leadership, and motivation. Additionally, I possess excellent customer relations and relationship-building skills. I am committed to using training, monitoring, and morale-building techniques to increase employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Digital Attractions Inc - CN Tower
04.2024 - 03.2025
- Conducted regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records to increase accuracy and reduce discrepancies.
- Provided hands-on assistance to customers by assessing their needs and maintaining up-to-date knowledge of consumer preferences.
- Conducted performance evaluations and offered constructive feedback to employees.
- Supervised daily operations to meet performance, quality, and service expectations.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and provided constructive feedback to enhance skills.
- Established team priorities, maintained schedules, and monitored overall performance.
- Closed the location and oversaw shift changes to ensure effective operational strategies and maximize business success.
- Identified and communicated customer needs to the supply chain, capacity, and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring absences.
- Maintained positive customer relations by addressing problems directly and implementing effective corrective actions.
- Trained staff on equipment maintenance and job tasks.
- Managed point-of-sale transactions, including refunds and voids.
- Provided email updates to management.
Supervisor
Digital Attractions Inc - CN Tower
03.2023 - 04.2024
- Utilized strong leadership and problem-solving skills to enhance team efficiency and organize workflows.
- Educated staff on the organization’s mission and goals to support employee success.
- Assessed customer needs and feedback to facilitate improvements in products and services.
- Provided updates to management via email.
- Handled cash transactions effectively, including processing refunds and voids at the point of sale (POS).
- Maintained a safe work environment by implementing employee training programs and enforcing safety procedures.
- Conducted training sessions for staff.
Photo Production & Sales Representative
Digital Attractions Inc - CN Tower
07.2022 - 03.2023
- Greet guests with a smile and acknowledge them pleasantly as they approach the photo capture area.
- Capture high-quality images of the guests.
- Follow trained procedures for operating equipment.
- Monitor photo quality, checking for issues like guests blinking or flash/equipment problems.
- Ensure lines move quickly and efficiently.
- Maintain photography equipment, ensuring it is always in working order.
- Edit digital photos with a keen attention to detail.
- Change paper as needed.
- Maintain the photo labs and printers, ensuring all equipment is functioning properly.
- Keep a daily inventory of paper and other necessary supplies.
- Show and sell photos to guests as they approach the photo gallery.
- Accurately and efficiently operate point-of-sale systems and handle all transactions.
- Package photos for guests.
- Maintain all gallery equipment, ensuring everything is in working order.
- Keep the area clean and tidy.
- Address customer complaints and facilitate negotiations, resolving issues and reaching mutual conclusions.
- Provide knowledgeable and friendly support to customers throughout their shopping and purchasing experience.
- Set and achieve company-defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Fast Food Worker
Scotty Bon's Caribbean Grill - Scarborough
08.2019 - 03.2020
- Performed shift change tasks each day to keep store neat and running smoothly.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Assisted with preparing salads and cold food items.
- Processed orders on POS system and accepted cash and charge payments.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Backed up servers by setting up trays and completing some food deliveries.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
Bachelor of Science - Biomedical Sciences
York University
Toronto, NoneSkills
- Sales monitoring
- Customer service and satisfaction
- Customer relationship management (CRM)
- Conflict resolution
- Adaptability and flexibility
- Team leadership
- Reporting and documenting
- Money handling
- Decision-making
- Goal setting
- Product and service sales
- Customer service
- Team motivation
- Multitasking and organization
- Workplace safety compliance
- Team collaboration
- Strategic thinking
- Time management
Languages
English
Tagalog
Interests
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- photo & Video editing
- I enjoy helping others and giving back to the community
- Blogging/Vlogging
- socializing
- Baking
- coffee
- Gardening
- Volunteering
- Hiking
- Enjoy creating and following travel blogs and vlogs
Timeline
Assistant Manager
Digital Attractions Inc - CN Tower
04.2024 - 03.2025
Supervisor
Digital Attractions Inc - CN Tower
03.2023 - 04.2024
Photo Production & Sales Representative
Digital Attractions Inc - CN Tower
07.2022 - 03.2023
Fast Food Worker
Scotty Bon's Caribbean Grill - Scarborough
08.2019 - 03.2020
Bachelor of Science - Biomedical Sciences
York University
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