Leanne Morales
Corona
Summary
Project-oriented operations leader with 7+ years of experience at Amazon, successfully leading cross-functional teams and implementing process improvements to increase efficiency and meet performance targets.
Results-driven Outbound Manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation, and performance management. Working knowledge of optimal practices and safety behaviors across shifts and departments.
Overview
14
14
years of professional experience
Work History
Area Manager
Amazon
03.2013 - 08.2025
- Led and supervised teams of 60–90+ associates per shift in a high-volume environment, consistently meeting or exceeding productivity, quality, and performance goals
- Implemented process improvements, workflow adjustments, and layout redesigns to increase operational efficiency, optimize space utilization, and reduce operational costs
- Championed safety compliance through daily oversight, trainings, audits, and cross-functional safety walks in partnership with Facilities, Safety, Senior Operations, and frontline teams to mitigate risks and improve workplace processes
- Analyzed performance metrics and operational data to identify gaps, implement corrective actions, and drive continuous improvement across departments and shifts
- Delivered onboarding, training, mentorship, and real-time coaching to associates and Process Assistants, strengthening performance, engagement, accountability, and communication
- Successfully mentored and developed 4 Process Assistants into management roles by emphasizing safety, quality, ownership, and earning trust across departments and all shifts to improve alignment and operational communication
- Collaborated with cross-functional partners to execute operational and safety improvement initiatives while ensuring policy and compliance standards were maintained
- Managed staffing strategies and scheduling adjustments to align labor resources with business demands while maintaining operational efficiency and service levels
Material Handler
Randstad Staffing
01.2012 - 01.2013
- Cross-trained across scanning, water spider, problem solve, split, and divert functions. Selected as a Learning Ambassador, training 57 new hires across four process paths. Consistently met or exceeded productivity expectations while maintaining safety and quality standards.
Education
High School Diploma -
ASA Charter School
Skills
- Operations & People Management
- Cross-Functional Collaboration
- Process Improvement & Standard Work
- Training & Employee Development
- Safety & Compliance Leadership
- Microsoft Excel, Word, PowerPoint & Outlook
- Performance Metrics (DPMO, CPH, Quality Defects)
- Relationship building and management
- Team development
Accomplishments
- Led and supervised 80+ associates per shift, consistently meeting or exceeding productivity and performance targets in a high-volume environment
- Implemented process improvements, workflow adjustments, and layout redesigns to increase operational efficiency and optimize space utilization
- Drove safety compliance through trainings, audits, and daily oversight, contributing to a reduction in workplace incidents
- Analyzed performance data and key metrics to identify gaps, apply corrective actions, and improve team output
- Delivered onboarding, training, and real-time coaching to associates, improving performance, engagement, and accountability
- Collaborated with cross-functional teams to execute operational and safety improvement initiatives while maintaining policy compliance
- Managed staffing and scheduling adjustments to align labor resources with business demand and maintain efficiency
Timeline
Area Manager
Amazon
03.2013 - 08.2025
Material Handler
Randstad Staffing
01.2012 - 01.2013
High School Diploma -
ASA Charter School