Leanne McKay
Medicine Hat,AB
Summary
Professional hospitality worker with 19+ years experience in delivering quality service in busy dining settings; along with catering experience. Known for professionalism, efficiency and customer satisfaction. Flexible and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Server
Ricky’s All Day Grill
10.2015 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Merchandise Coordinator
Winners TJX
11.2008 - 08.2015
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Increased sales by effectively coordinating merchandise displays and promotional materials.
Server
ABC Country Restaurant
02.1998 - 10.2008
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
No Degree - Business Management
Medicine Hat College
Medicine Hat, ABHigh School Diploma -
Medicine Hat High School
Medicine Hat, AB06-1993
Skills
- Strong work ethic
Languages
English
Native or Bilingual
Timeline
Server
Ricky’s All Day Grill
10.2015 - Current
Merchandise Coordinator
Winners TJX
11.2008 - 08.2015
Server
ABC Country Restaurant
02.1998 - 10.2008
No Degree - Business Management
Medicine Hat College
High School Diploma -
Medicine Hat High School
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