Leanne McInnes
Mississauga
Summary
Dynamic Group Manager I at TD Bank with a proven track record in optimizing resource allocation and driving operational efficiencies. Skilled in team training facilitation and client relationship management, I championed a culture of continuous improvement, enhancing employee morale and achieving significant performance enhancements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Group Manager I
TD Bank
03.2023 - Current
- Optimized resource allocation by identifying underutilized assets and reallocating them effectively within the organization.
- Identified areas of improvement through regular performance reviews, providing constructive feedback and coaching for team members.
- Drove organizational change initiatives that resulted in streamlined operations, improved employee morale, and increased efficiencies throughout the group.
- Championed a culture of continuous improvement within the department, encouraging innovation and creative problem-solving among staff members.
Branch Manager
TD Bank
03.2018 - 02.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Assistant Branch Manager
TD Bank
02.2016 - 03.2018
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Small Business Account Manager
TD Bank
02.2017 - 02.2018
- Leveraged industry knowledge to advise clients on relevant regulatory changes or emerging trends impacting their businesses.
- Negotiated favorable terms for clients during contract renewals or product upgrades, helping them save money while maintaining quality service.
- Coordinated with internal departments such as credit risk, compliance, and operations to ensure smooth handling of client transactions and requests.
- Evaluated the effectiveness of account management strategies and initiatives, making recommendations for continuous improvement based on performance results and client feedback.
Education
Bachelor of Arts -
University of Guelph
Guelph, None03-1989
Skills
- Team training facilitation
- Client relationship management
- Operational efficiency oversight
- Client relationship management
Accomplishments
Yellow/ White Belt Certified
Multiple Champion Winner
Certification
Yellow/White Belt Certified
Branch Compliance Officer
Investment Funds Canada
Financial Service Advice
Timeline
Group Manager I
TD Bank
03.2023 - Current
Branch Manager
TD Bank
03.2018 - 02.2023
Small Business Account Manager
TD Bank
02.2017 - 02.2018
Assistant Branch Manager
TD Bank
02.2016 - 03.2018
Bachelor of Arts -
University of Guelph
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