Leanne McHenry
Niagara Falls
Summary
Focused Administrator with experience providing excellent clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with a decisive nature necessary to manage independent work.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager of Administration
Lundy Manor Retirement Residence
09.2021 - Current
- Assessed current workflow processes and identified areas for improvement, leading to streamlined task completion times across various departments.
- Managed a team of administrative professionals to ensure timely completion of projects and tasks, leading to increased department efficiency.
- Completed biweekly payroll for all staff. Managed time off requests, leaves of absence, and scheduling for all departments.
- Initiated workplace safety protocols to maintain compliance with industry regulations while promoting a safe working environment for all employees.
- Enhanced interdepartmental communication by organizing regular meetings and fostering open dialogue between teams.
- Implemented an electronic document management system to simplify record-keeping processes and reduce physical storage needs substantially.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Met department budgets by monitoring and reporting on office expenses.
- Verified customer information for orderly, up-to-date online systems.
Unregulated Care Provider
Lundy Manor Retirement Residence
05.2013 - 09.2021
- Collaborated with healthcare team members to develop comprehensive care plans tailored to individual patient needs.
- Implemented therapeutic interventions as directed by the healthcare team, contributing to positive patient outcomes.
- Utilized strong organizational skills to manage multiple priorities effectively while consistently meeting deadlines for assigned tasks.
- Facilitated safe transfers and mobility assistance for patients with limited physical abilities, reducing risk of injury or falls.
- Ensured accurate medication administration for improved patient outcomes.
- Educated patients and families on proper home care techniques, supporting successful transitions back to independent living after hospitalization or rehabilitation stays.
- Participated in ongoing professional development opportunities to stay current on best practices in unregulated care provision.
- Served as a liaison between patients, family members, and healthcare providers, ensuring clear communication and understanding of treatment plans.
- Demonstrated flexibility in adapting approaches based on patient preferences or changing conditions which contributed towards better patient experience.
Education
Retirement Home And Long Term Care Management
Mohawk College of Applied Arts And Technology
Hamilton, ON09.2024
Personal Support Worker
Niagara College
Niagara-on-the-Lake, ON10.2008
Skills
- Staff Training and Development
- Document Management
- Meeting facilitation
- Human Resources
- Organization and Multitasking
- Organizational Leadership
- Critical Thinking
- Office Administration
- Employee Onboarding
- Scheduling and calendar management
Languages
English
Full Professional
Certification
- Train the trainer Mask Fit Tester, 2022
Timeline
Manager of Administration
Lundy Manor Retirement Residence
09.2021 - Current
Unregulated Care Provider
Lundy Manor Retirement Residence
05.2013 - 09.2021
Retirement Home And Long Term Care Management
Mohawk College of Applied Arts And Technology
Personal Support Worker
Niagara College
- Train the trainer Mask Fit Tester, 2022
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