Leanne Lillico
Harrison Hot Springs,BC
Summary
To obtain a position that will utilize my skills to mutually benefit the employer and myself.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Personal Stylist
Silvericing
South Surrey, BC
04.2019 - Current
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
- Communicates well with clients/customers in a friendly professional manner.
- Experienced in processing client orders for a variety of products in a timely and accurate manner.
- Assisted in the monitoring of social media accounts and responding to customer inquiries.
- Implemented a successful social media strategy resulting in an increase of followers and engagement.
Veterinary Assistant
Avon Animal Hospital
Surrey, BC
02.2014 - 02.2017
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
Customer Service Representative
TD Bank
Tsawwassen B.C
03.2010 - 09.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist
Jet Pet Resort
Richmond, BC
06.2013 - 02.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Blundell Dental Clinic
Richmond, BC
03.2008 - 08.2008
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and filing documents
Veterinary Assistant
Tenant Park Per Clinic
Ladner, BC
11.1997 - 01.2007
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Prepared animals for surgical procedures.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Kept detailed records of animal treatments and medications.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Collected and processed samples for laboratory testing.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Collected patient biopsies and blood samples for laboratory analysis.
- Answered owner animal health questions and advised on best care practices.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
Education
Science
Kwantlen Polytechnic University
Richmond, BCGrade 12 -
Delta Secondary
Delta, BC06.2000
Skills
- Client Relationship Building
- Customer Service
- Attention to Detail
- Excellent Communication
- Multitasking and Organization
- Client satisfaction
- Appointment Setting
- Filing and Recordkeeping
- Supply Management
- Brand Promotion
- Filing and data archiving
- Answering Phones
- Inventory Management
Languages
English
Certification
Radiation Safety in Veterinary Medicine- June 2004
Advanced Veterinary Dentistry- Nov. 2004
Basic Small Animal Dentistry- Sept.2003
Timeline
Personal Stylist
Silvericing
04.2019 - Current
Veterinary Assistant
Avon Animal Hospital
02.2014 - 02.2017
Receptionist
Jet Pet Resort
06.2013 - 02.2014
Customer Service Representative
TD Bank
03.2010 - 09.2014
Receptionist
Blundell Dental Clinic
03.2008 - 08.2008
Veterinary Assistant
Tenant Park Per Clinic
11.1997 - 01.2007
Science
Kwantlen Polytechnic University
Grade 12 -
Delta Secondary