Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Leanne Lillico

Harrison Hot Springs,BC

Summary

To obtain a position that will utilize my skills to mutually benefit the employer and myself.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Personal Stylist

Silvericing
South Surrey, BC
04.2019 - Current
  • Enhanced client satisfaction by providing personalized styling advice and recommendations.
  • Communicates well with clients/customers in a friendly professional manner.
  • Experienced in processing client orders for a variety of products in a timely and accurate manner.
  • Assisted in the monitoring of social media accounts and responding to customer inquiries.
  • Implemented a successful social media strategy resulting in an increase of followers and engagement.

Veterinary Assistant

Avon Animal Hospital
Surrey, BC
02.2014 - 02.2017
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Improved client relations through effective communication and education on pet health needs.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.

Customer Service Representative

TD Bank
Tsawwassen B.C
03.2010 - 09.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Receptionist

Jet Pet Resort
Richmond, BC
06.2013 - 02.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Receptionist

Blundell Dental Clinic
Richmond, BC
03.2008 - 08.2008
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and filing documents

Veterinary Assistant

Tenant Park Per Clinic
Ladner, BC
11.1997 - 01.2007
  • Restrained animals for examination and treatment.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Prepared animals for surgical procedures.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Kept detailed records of animal treatments and medications.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Collected and processed samples for laboratory testing.
  • Cleaned, sterilized and maintained surgical instruments and equipment.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Answered owner animal health questions and advised on best care practices.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.

Education

Science

Kwantlen Polytechnic University
Richmond, BC

Grade 12 -

Delta Secondary
Delta, BC
06.2000

Skills

  • Client Relationship Building
  • Customer Service
  • Attention to Detail
  • Excellent Communication
  • Multitasking and Organization
  • Client satisfaction
  • Appointment Setting
  • Filing and Recordkeeping
  • Supply Management
  • Brand Promotion
  • Filing and data archiving
  • Answering Phones
  • Inventory Management

Languages

English

Certification

Radiation Safety in Veterinary Medicine- June 2004

Advanced Veterinary Dentistry- Nov. 2004

Basic Small Animal Dentistry- Sept.2003

Timeline

Personal Stylist

Silvericing
04.2019 - Current

Veterinary Assistant

Avon Animal Hospital
02.2014 - 02.2017

Receptionist

Jet Pet Resort
06.2013 - 02.2014

Customer Service Representative

TD Bank
03.2010 - 09.2014

Receptionist

Blundell Dental Clinic
03.2008 - 08.2008

Veterinary Assistant

Tenant Park Per Clinic
11.1997 - 01.2007

Science

Kwantlen Polytechnic University

Grade 12 -

Delta Secondary
Leanne Lillico