Leanne Konda
Elk Grove
Summary
Detail-oriented office professional with experience in dental and administrative settings seeking an Office Technician position to utilize strong typing, data entry, recordkeeping, and communication skills.
Overview
18
18
years of professional experience
Work History
Registered Dental Assistant/Office Administrator
Dr. Garrett Pediatric Dentistry
Sacramento
07.2017 - Current
- Assisted dentist during procedures including fillings, crowns, extractions, and cleanings
- Oversee daily front office operations, including scheduling, patient flow, and staff coordination
- Verified insurance eligibility and processed claims
- Trained and mentored new dental assistants and front office staff for best practices for patient care
- Maintained sterilization protocols and ensure OSHA compliance
- Managed patient records and digital charting
- Improved patient retention through effective communication and follow-up systems
- Maneuvered though multi-lined phones in high volume environments
- Formulated precise insurance estimates according to each unique insurance plan
- Educated patients and parents on proper oral hygiene practices, enhancing patient compliance
- Assisted in pediatric dental procedures, ensuring patient comfort and safety during treatments
Lead Registered Dental Assistant
Surfside Kids Dental
Sacramento
08.2015 - 07.2017
- Assisted dentist during procedures including fillings, crowns, extractions, and cleanings
- Trained and mentored new dental assistants for best practices for patient care
- Maintained sterilization protocols and ensured OSHA compliance
- Directed schedule flow for maximum patient production
- Assisted in pediatric dental procedures, ensuring patient comfort and safety during treatments
- Organized continuing care courses for the staff to stay current on licensing and to ensure proper care to patients
- Managed inventory of dental supplies, reducing costs by optimizing order frequency and amounts
- Conducted daily meetings to optimize maximum patient care
Lead Registered Dental Assistant
Kids Care Dental & Orthodontics
Sacramento
12.2012 - 08.2015
- Assisted dentist during procedures including fillings, crowns, extractions, and cleanings
- Trained and mentored new dental assistants for best practices for patient care
- Maintained sterilization protocols and ensured OSHA compliance
- Educated patients and parents on proper oral hygiene practices, enhancing patient compliance
- Assisted in pediatric dental procedures, ensuring patient comfort and safety during treatments.
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Organized continuing care courses for the staff to stay current on licensing and to ensure proper care to patients
- Managed inventory of dental supplies, reducing costs by optimizing order frequency and amounts
- Conducted daily meetings to optimize maximum patient care
Office Administrator
Kids Care Dental & Orthodontics
Sacramento
09.2011 - 12.2012
- Oversee daily front office operations, including scheduling, patient flow, and staff coordination
- Verified insurance eligibility and processed claims
- Trained new staff on administrative procedures, fostering a knowledgeable team environment
- Improved patient retention through effective communication and follow-up systems
- Maneuvered though multi-lined phones in high volume environments
- Formulated precise insurance estimates according to each unique insurance plan
- Evaluated and refined billing processes, ensuring accuracy and reducing discrepancies in financial records
Customer Service
Lowe’s
Elk Grove
06.2008 - 08.2012
- Provided friendly and efficient customer service in a fast-paced retail environment
- Operated a cash register and processed cash, credit, and mobile payments
- Handled customer questions, returns, and exchanges
- Assisted with stocking shelves and organizing merchandise displays
- Helped maintain a clean, organized, and welcoming store environment
- Promoted store loyalty programs and special promotions to customers
- Worked collaboratively with team members to meet daily sales goals
- Managed high customer volume while maintaining accuracy and attention to detail
- Assisted customers in locating products and making purchasing decisions
- Followed company policies and procedures regarding transactions and loss prevention
Registered Dental Assistant & Office Administrator
Smile Creations California
Sacramento
04.2010 - 08.2011
- Assisted dentist during procedures including fillings, crowns, extractions, and cleanings
- Oversee daily front office operations, including scheduling, patient flow, and staff coordination
- Verify insurance eligibility and processed claims
- Maintain sterilization protocols and ensure OSHA compliance
- Managed patient records and charting
- Improved patient retention through effective communication and follow-up systems
- Maneuvered though multi-lined phones in high volume environments
- Formulated precise insurance estimates according to each unique insurance plan
Education
Communications Major
Cosumnes River College
Sacramento05.2030
Registered Dental Assistant - undefined
Carrington College
Sacramento04.2010
Skills
- Quick and eager learner
- Typing speed 57 WPM
- Time management capabilities
- Team collaboration
- Strong conflict management
- Open minded communicator
Timeline
Registered Dental Assistant/Office Administrator
Dr. Garrett Pediatric Dentistry
07.2017 - Current
Lead Registered Dental Assistant
Surfside Kids Dental
08.2015 - 07.2017
Lead Registered Dental Assistant
Kids Care Dental & Orthodontics
12.2012 - 08.2015
Office Administrator
Kids Care Dental & Orthodontics
09.2011 - 12.2012
Registered Dental Assistant & Office Administrator
Smile Creations California
04.2010 - 08.2011
Customer Service
Lowe’s
06.2008 - 08.2012
Registered Dental Assistant - undefined
Carrington College
Communications Major
Cosumnes River College