Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
AdministrativeAssistant

Leanne Koch

Edmonton,Alberta

Summary

Dynamic and forward-thinking professional with a passion for implementing innovative strategies and fostering teamwork. Skilled team leader committed to cultivating high-performing sales teams through comprehensive training and ensuring seamless and successful operations. Known for organizational prowess and adeptness in promoting staff collaboration and productivity to consistently surpass objectives. Natural leader and analytical thinker with a track record of successful team building and management.

Overview

14
14
years of professional experience

Work History

Store Manager

TELUS
09.2015 - 09.2023
  • Effectively managed teams ranging from 5 to 15 members.
  • Elevated sales value index by proactively identifying opportunities, fostering collaboration across various business functions, and presenting strategic improvement initiatives to peers
  • Proven ability to continuously exceed sales targets through coaching and high customer experience standards.
  • Facilitated team cohesion by establishing clear expectations, high accountability, nurturing a collaborative environment, and recognizing successes.
  • Provided coaching and training to employees, equipping them with strategies for effectively managing sales, technical support, problem-solving, and challenging interactions.
  • Facilitated performance management conversations, crafted action plans, and delivered follow-up support.
  • Secured sponsorship from third parties to execute in-store events, contests, manager specials, and sales incentives.
  • Consistently ranked among top stores in Canada for customer satisfaction, boasting annual average of 99%.
  • Trained and mentored new store managers to excel in their roles and meet performance objectives.
  • Demonstrated success in mentoring team members to achieve career advancement.
  • Experienced in Customer Relationship Management with a focus on lead generation from existing and potential clients. Proficient in managing client lists and providing coaching on outbound sales calls and virtual communication.

Assistant Store Manager

TELUS
08.2014 - 09.2015
  • Collaborated closely with store manager and second assistant manager to effectively lead a team of up to 25 people.
  • Instrumental in launching a new CES concept store, assisting with onboarding of 15 new team members and successfully managing change and retraining for existing team members to meet new customer experience standards.
  • Performed observation and coaching sessions with team members, empowering them to enhance their skills, meet daily objectives, and progress in their careers.
  • Managed scheduling and payroll processes efficiently.
  • Conducted interviews using behavioral questions and probing techniques to identify the most compatible applicants.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Boosted sales while minimizing theft through strategic merchandising and effective employee zoning strategies.

Sales Representative

TELUS
09.2009 - 08.2014
  • Exceeded sales targets by asking open ended lifestyle questions, offering advice on purchases and promoting additional products.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Proficient in executing store operational procedures.

Education

Some College (No Degree) - Economics

University of Toronto
Toronto, ON

Skills

  • Report Generation
  • Team Development
  • Loss Prevention
  • Operations Management
  • Goal Setting
  • Sales Growth
  • Coaching and Mentoring
  • Performance Monitoring
  • Problem-Solving
  • Change Management
  • Promotional Planning
  • Hiring and Training
  • Retail Operations
  • Merchandising
  • G Suite
  • Microsoft Office

Timeline

Store Manager

TELUS
09.2015 - 09.2023

Assistant Store Manager

TELUS
08.2014 - 09.2015

Sales Representative

TELUS
09.2009 - 08.2014

Some College (No Degree) - Economics

University of Toronto

Accomplishments

  • Rising Stars Mentor in 2022: Provided mentorship to sales representatives and completed various modules in collaboration with Right Management to facilitate career advancement.
  • Awarded Celebration of Stars in 2021 for outstanding store performance in exceeding sales goals, ranking within the top 2 stores in Alberta.
  • Awarded the Retail Excellence Award in 2019, recognized among the top 10 store managers in Canada for exhibiting strong business acumen and orchestrating impactful store events to enhance foot traffic and boost sales.
  • Nominated to participate and successfully graduated from the TELUS Leadership and Development Program in 2013.
  • Awarded Celebration of Stars in 2013, in recognition of outstanding achievement in annual personal sales. Among the top three full-time winners in Alberta for exceeding sales targets.


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Leanne Koch