LEANNE KELLY
Stratford,ON
Summary
Resourceful employee eager to apply high quality results with dedicated focus. A helpful and cooperative individual with over 19 years of experience in developing and maintaining customer relationships. Skilled at conferring with team members and business partners to resolve default issues and recommending, developing and implementing changes to existing and proposed processes. Proficient in computers and Software such as Adobe, Word, and Excel.
Overview
7
7
years of professional experience
Work History
BULK FOODS MANAGER
Zehrs Great Foods
09.2018 - Current
- Independently manage and maintain the Bulk Food department
- Ensure cleanliness and keep department within the new Health and Safety standards during Covid pandemic
- Drive sales and profitability, manage products and submit orders through the System Analysis Program (SAP) for general supply
- Build displays for 3rd party vendors and ensure correct signage and labels are up to date
- Provide one on one customer service excellence
- Other Experience: assist other store departments with workload and performance
- Flexible to effectively assist and accommodate other department work hours and needs for company business
- Flexible to change and adaptable to quick learning in new environments.
OPERATIONAL EFFECTIVNESS ANALYSIS
Scotiabank - RSC
09.2021 - 01.2024
- Ensure that risk is effectively managed against established standards
- Drive customer satisfaction and operational effectiveness through assessment and reporting on key performance indicators, risk appetite and risk culture
- Conduct reviews and provide management with regular updates on quality of execution of core business procedures
- Ensure deliverables are defect free and follow business compliance
- Maintain up to date knowledge of business changes and compliance requirements
- Built and sustained effective relationships with other business partners/units and provide productive feedback of findings to all applicable management teams for future opportunities to improve support
- Champion a high performance environment and contributed to an inclusive work environment.
MORTGAGE SPECIALIST, DISCHARGES
Scotiabank – RSC
04.2017 - 09.2021
- Investigate and resolve high priority / high risk investigation requests efficiently and effectively (Examples: Privacy Events, Office of the President investigations, Concierge escalations, and Private Banking Requests)
- Support and develop team and individual personal Goals; promote learning opportunities within in the team, provide subject matter expertise for colleague inquiries, and coached to errors for continuous team improvements
- Identify trends, gaps in processes/knowledge and work with appropriate partners to find a resolution
- Daily KPI reporting to Management to assist with review of daily assignments and effective time management tasks
- Strong investigation skills for Bank Risk and strong knowledge of most systems used within Retail Service Centre
- Consistently performed above posted benchmark (150% of volumes) while maintaining remarkable accuracy (99%)
- Additional responsibilities include supporting team on site during Covid pandemic, learning new tasks delegated to on-site employees, and coordinate with different teams across Scotiabank.
SUPPORT OFFICER
Scotiabank – RSC
04.2017 - 10.2017
- Completed a Development Assignment on Support Team: Respond independently to phone inquires
- Offer wide range of Servicing Support to business partners including Branches/Customer Contact Centre, Lawyers, Other Financial Institutions and occasionally the Municipal Tax Offices
- Completed Discharge Escalations Inbox functions and provided discharge support to Support Desk staff.
Education
General Business Administration -
Fanshawe College
London, ON01.2023
Bachelor of Science - Kinesiology
York University
Toronto, Ontario01.2014
Skills
- Time Management
- Problem Resolution
- Forward Thinking
- Operational Efficiency
- Merchandising Strategies
- Inventory Management
Accomplishments
- Achieved multiple #1 top rated weekly sales in Zehrs banner which includes over 82 stores.
- Achieved a perfect 4.2 GPA average for General Business Administration
Hobbies
Home projects - Landscaping
Team Sports - Ringette and Baseball
Timeline
OPERATIONAL EFFECTIVNESS ANALYSIS
Scotiabank - RSC
09.2021 - 01.2024
BULK FOODS MANAGER
Zehrs Great Foods
09.2018 - Current
MORTGAGE SPECIALIST, DISCHARGES
Scotiabank – RSC
04.2017 - 09.2021
SUPPORT OFFICER
Scotiabank – RSC
04.2017 - 10.2017
General Business Administration -
Fanshawe College
Bachelor of Science - Kinesiology
York University
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