Leanne Hanlon

As a full time member of the administrative assistant team at the Holy Cross and Tom Baker site, I was responsible for many time sensitive tasks. I answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

I delivered excellent customer service with prompt responses to inquiries, addressing concerns effectively and building relationships. I coordinate office supply inventory, proactively ordering items before depletion to avoid disruptions, using Oracle, accounts payable and CPSM.

One of the most important responsibilities was for referral management and appointment bookings, considering priorities and minimizing conflicts for both the patients and staff.

I worked very closely with the social work team and the Alberta Cancer foundation (ACF) to ensure accurate record-keeping with diligent data entry and database management for the Patient Financial Assistance program (PFAP) for many years. I have problem solving skills to improve processes while managing accurate patient records and have implemented new procedures and solutions to ensure important information was organized and submitted in a timely manner.

Within my current role, I assist with human resource tasks such as payroll inquiries and entry while understanding and complying with union agreements. I have assisted in onboarding new employees, providing training materials, IT issues, and coordinating orientation schedules to ensure a smooth integration into the team. I am responsible for document organization with thorough file maintenance, archiving outdated records with Iron Mountain as necessary.

I've been fortunate to be invited to collaborate on special projects and contributed by taking on a medical office assistance role for a virtual research clinic, the Integrative Oncology clinic (IO).

I collaborate with the provincial Drug Access Coordination (DAC) team by organizing regular meetings to focus on a supportive environment. I meet with patient support programs to discuss new supportive care medications and I work closely with nurses, oncologist and community pharmacies to ensure that patients have access to costly medications in a timely manner.

I am self-driven, I can handle stressful situations with empathy. I am proficient in Microsoft office, Zoom, preparing meeting agendas and minutes. I created, manage and maintain the laryngectomy consignment inventory and assist patients on ordering supplies within the Alberta aids to daily living/ Alberta Blue Cross portal.

I promote a positive work environment through effective communication skills and fostering professional relationships among all my colleagues. I organize office events such as parties and or team-building activities, promoting a positive environment and boosting employee morale as I believe these skills are an integral part to a team approach.

During my time with Integrative Medical Institute my responsibilities were to answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Schedule consults, follow up appointments and treatments that were provided by our clinic.

I maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.