LEANNE Daigle
Install Manager
Orleans,Canada
Summary
Highly Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing over 15 years experience in maintaining customer satisfaction and contributing to company success.
Overview
13
13
years of professional experience
Work History
Install Coordinator
Francis Fuels LTD.
06.2020 - Current
- Managed billing and customer service team processes.
- Developed, implemented, and ensured compliance with regulations.
- Booked installs with customers
- Ordered equipment
- Billing
- Set up financing
- Inventory
- Called clients after completion of each project to check on satisfaction, offer support, and suggest additional products or services.
- Dispatched installers each morning with explanations of technical issues and full work details.
- Planned and managed production schedules, keeping capacity, labor, and material resources in line with productivity goals.
- Costing
Installation Coordinator
Parkland Fuels Corporation
12.2012 - 04.2020
- Receiving the contract from the sales rep
- Processing info in our data base
- Order the equipment requested
- Call customer to book install
- Schedule install technician
- Call day before to confirm install
- Reach out to customer to ensure job was done well. Always ask what we can do better for next time
- Process technician paperwork
- Send out invoices
- Costing with suppliers
- Asset Management
Education
BBA - Business Administration
Algonquin College
Ottawa, ON04.1996
Skills
- Customer service
- Workflow optimization
- Enforce policies
- Write reports
- Multitasking
- Reliable
- Organized
- Result Oriented
- Microsoft Office
- Administrative management
- Coordinate schedules
- Employee supervision
- Billing and filing
- Team Oriented
- Adaptability
Timeline
Install Coordinator
Francis Fuels LTD.
06.2020 - Current
Installation Coordinator
Parkland Fuels Corporation
12.2012 - 04.2020
BBA - Business Administration
Algonquin College