Leanne Cournoyer

• Organizing and leading educational tours for school groups, fostering a fun and interactive learning environment
• Training and supervising team members
• Developing leadership and communication skills

• Developing strong interpersonal skills through daily interactions with customers
• Learning to multitask efficiently in a fast-paced environment
• Gaining knowledge about different types of alcoholic beverages and their serving techniques

● Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

● Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

● Counted and balanced cashier drawers.
● Capitalized on slow periods to restock supplies, clean counters and remove

trash.

● Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.

● Followed store policies and procedures in regards to cleaning and sanitizing.

● Backed up front counter employees to maximize guest satisfaction with speedy service

● Oversaw employee training, coaching and performance evaluations.
● Conducted troubleshooting and assigned tasks to specified employees to

resolve problems.
● Worked closely with team members to set up production lines.