Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Self Employed Consultant
Rapid Panda Designs
06.2007 - Current
Build and maintain computers, work with software and hardware, administrative duties, troubleshooting
Covert Agent
Best Buy Geek Squad
09.2018 - 01.2021
Taking calls and chats, determining issues, troubleshooting, software repair, log me in, covert console, software/hardware issues
Manager - Customer Service
Adult Video Warehouse
01.2009 - 01.2010
Customer Service, managing hours and store, working with Cash and Inventory, basic computer use
Customs/Traffic/Purchasing/Warehouse Admin
Grand River Personnel, Administration
01.2003 - 01.2010
Receptionist for Human Resources at Region Of Waterloo, Receptionist and Administration at Tournament Sports, Receptionist and Administration at Markham, A/P, Filing, Oracle, Administration at Central Park Lodge
IT Analyst for IBM
Grand River Personnel, Administration
01.2005 - 01.2007
Dealing with all high end issues and resolving them, researching for problems and how to fix them, communications with peers, customers and management, data and databases for management and customers, human relations with customers and management, troubleshooting with hardware and software issues, security for all computer related issues, presentations for management and high level customers, verbal and written skills, troubleshooting for all computer issues, administration duties for all levels, Microsoft Office and applications, Lotus and Lotus Notes, Silas
Education
Business Administrator -
TriOS College
01.2010
Administration -
Toronto School of Business
01.2003
Computer Software -
Ontario School of Business
01.1997
Skills
Data Analysis
Assessments
Organizational Development
Project Implementation
User Support
Configuration Management
Analytical Thinking
Resource Evaluation
Timeline Development
Goal Setting
Operations Analysis
Best Practices Implementation
Content Management Systems
Customer Relationship Management
Reports and Documentation
Client Rapport-Building
Issue Resolution
Software Troubleshooting
MS Office
Analysis and Evaluation
Research and Development
Certification
Linux
Awards
Student of the month with excellence in Word Processing - Microsoft Word
Attendance awards for perfect monthly attendance
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
RND A-Head Start Program Student Leader at RND Mathletes Under School Math TeacherRND A-Head Start Program Student Leader at RND Mathletes Under School Math Teacher