Summary
Overview
Work History
Education
Skills
Leadership and Volunteer Experience
Languages
Accomplishments
Timeline
Generic
Leanna Williams-West

Leanna Williams-West

Calgary,AB

Summary

Dedicated, driven, and passionate student and professional who values building meaningful connections and fostering an inclusive environment. Motivated by opportunities to learn, grow, and make a lasting impact, I bring a blend of leadership and volunteer experiences both locally and internationally. With a strong background in health, wellness, and recreation, coupled with a commitment to physical activity and community engagement, I am eager to contribute to the Canadian Queen Elizabeth II Diamond Jubilee Scholarships (QES) program. Known for exceptional interpersonal skills, cultural adaptability, and a results-oriented mindset, I strive to inspire positive change and empower diverse communities.

Overview

9
9
years of professional experience

Work History

Companion Caregiver

Off Our Rockers Seniors Care
Calgary, AB
04.2023 - Current
  • Assist clients with daily living needs to maintain self-esteem and general wellness.
  • Engage patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Build strong relationships with clients to deliver emotional support and companionship
  • Support clients with mental stimulation and physical activities to accomplish quality of life and sustain needs.
  • Prepare meals according to dietary requirements and assisted with feeding when necessary.
  • Consulted with client care team to continually update care plans.

Sales Representative

WestJet Airlines
Calgary, AB
07.2022 - 10.2022
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
  • Collaborated with cross-functional teams to identify and address customer needs
  • Increased efficiency and team productivity by promoting operational best practices
  • Identified customer needs by asking questions and advising on best solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, and creating welcoming, positive experiences.

Contact Tracer

Alberta Health Services
Calgary, AB
01.2022 - 07.2022
  • Performed record-keeping by logging client information within secure contact-tracing software.
  • Investigated, identified, and documented coronavirus cases and their potential connections.
  • Communicated with documented COVID-19 patients, and other exposed persons, via phone call, text, e-mail, and other platforms.
  • Provided educational and informational resources regarding isolation policies and quarantine measures.
  • Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
  • Explained importance of contact tracing to prevent disease transmission and keep communities healthy.

Server Shift Leader/Pro Shop Attendant

Serenity Golf Club
Calgary, AB
04.2017 - 10.2021
  • Cultivated warm relationships with regular customers, enhancing customer loyalty.
  • Oversaw daily operations of the service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Trained new employees to perform duties.

Key Holder/Sales Associate

Nutrition House
Calgary, AB
10.2017 - 05.2018
  • Greeted customers and helped with product questions, selections, and purchases
  • Helped customers complete purchases, locate items, and join reward programs
  • Maintained clean sales floor and straightened and faced merchandise
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Sales Associate

Ricki’s
Calgary, AB
04.2016 - 02.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Helped customers locate products and checked store system for merchandise at other sites
  • Prepared merchandise for sales floor by pricing or tagging
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Physical Literacy - Health And Physical Education

Mount Royal University
Calgary
05-2026

High School Diploma -

Bishop O'Byrne High School
Calgary, AB
06-2017

Skills

Interpersonal Skills:

  • Compassionate
  • Empathetic
  • Relationship building
  • Active listening
  • Patience
  • Encouraging others
  • Teamwork and collaboration
  • Excellent communication
  • Professional and courteous
  • Self-awareness
  • Adaptability

Leadership & Team Skills:

  • Team building
  • Team leadership
  • Goal setting
  • Task prioritization
  • Problem-solving
  • Continuous improvement

Personal Qualities:

  • Punctual and reliable
  • Self-motivation and determination
  • Time management

Specialized Skills:

  • Dementia care
  • International travel
  • Recreational activities
  • First aid and CPR
  • Spanish fluency

Leadership and Volunteer Experience

YouQuest – January 2024 - March 2024 (Practicum through Mount Royal University)

  • Assisted individuals with early-onset dementia and Parkinson's disease in exercise routines.
  • Led adapted physical activities, ensuring safety and participation.
  • Organized community outings and collaborated with recreational therapists on event planning.

The Summit: Marian and Jim Sinneave Centre for Youth Resilience – April 2023 - November 2023

  • Engaged children and youth (ages 5-18) in recreational activities to promote physical activity.
  • Assisted staff with housekeeping tasks to enhance operational efficiency.
  • Communicated with families to provide support and brighten their day.

Missions in Australia – October 2019 - January 2020

  • Facilitated workshops on emotional well-being and resilience, promoting physical activity for health.
  • Built trust and inclusivity within local communities through engagement.
  • Partnered with organizations to enhance community well-being.

Missions in Papua New Guinea – February 2020 - March 2020

  • Volunteered on a medical ship providing health services and education.
  • Promoted physical activity to improve health and community cohesion.
  • Collaborated with locals to develop sustainable solutions like clean water access.

RockyView General Hospital – September 2017 - September 2019

  • Engaged seniors with dementia in activities like games, crafts, and walks.
  • Provided companionship and emotional support to enhance patients’ quality of life.
  • Demonstrated a compassionate and patient-centered approach.

LinkAges (Beverly Centre) – September 2012 - January 2014

  • Engaged in intergenerational activities like games and storytelling with seniors.
  • Provided companionship and emotional support to improve seniors' well-being.
  • Developed communication skills through consistent interaction with seniors.

Inn From the Cold – Once Yearly with Canyon Creek Christian Fellowship

  • Engaged with homeless individuals and families, providing a listening ear and support.
  • Coordinated donations and provided a safe, warm place for people to sleep during extreme cold nights.
  • Served warm meals, including soup, to ensure comfort and nourishment for those in need.

Languages

Spanish
Professional
French
Limited
English
Native/ Bilingual

Accomplishments

  • Completed Discipleship Training School (DTS) at YWAM Townsville, Australia.

Timeline

Companion Caregiver

Off Our Rockers Seniors Care
04.2023 - Current

Sales Representative

WestJet Airlines
07.2022 - 10.2022

Contact Tracer

Alberta Health Services
01.2022 - 07.2022

Key Holder/Sales Associate

Nutrition House
10.2017 - 05.2018

Server Shift Leader/Pro Shop Attendant

Serenity Golf Club
04.2017 - 10.2021

Sales Associate

Ricki’s
04.2016 - 02.2017

Physical Literacy - Health And Physical Education

Mount Royal University

High School Diploma -

Bishop O'Byrne High School
Leanna Williams-West