Leanna Henry
Toronto ,CA
Summary
Dynamic and adaptable professional with a proven track record at the City of Toronto, excelling in customer service and teamwork. Recognized for problem-solving abilities and effective communication, I thrive in fast-paced environments while maintaining high standards of organization and efficiency. Committed to fostering positive relationships and continuous improvement.
Overview
7
7
years of professional experience
Work History
Black Creek Youth Initiative
Destin
25 Martha Eaton Way
10.2018 - 01.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Working with kids and helping that develop their skills
City of Toronto Staff Worker - Canoe Landing Rec
Lissette
45 Fort York Blvd
06.2023 - 12.2023
- Assisted in daily operations to ensure smooth workflow and adherence to safety protocols.
- Operated tools and equipment efficiently while maintaining quality standards during production tasks.
- Collaborated with team members to streamline processes and enhance overall productivity.
- Maintained cleanliness and organization of work areas to support a safe working environment.
- Followed instructions accurately to complete assigned tasks within established timelines.
- Adapted quickly to new responsibilities, demonstrating flexibility in a dynamic work setting.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Collaborated with colleagues to develop innovative solutions for common workplace challenges.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Provided guidance and support to junior staff members in achieving performance goals.
Rogers Centre Concession Stand Worker
Julia
1 Blue Jays Way Toronto M5V 1J3
05.2022 - 09.2022
- Prepared and served food items according to health and safety guidelines.
- Maintained cleanliness and organization of concession stand area.
- Assisted customers with menu selections and processed transactions accurately.
- Collaborated with team members to ensure timely service delivery.
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
- Responded to customer complaints to help resolve issues.
- Maintained clean, organized workspace according to operational standards.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Developed strong multitasking abilities, juggling multiple tasks simultaneously without compromising quality of service.
- Communicated stand offerings and answered guest questions regarding orders.
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
Access Alliance
.
761 Jane Street York
10.2019 - 12.2019
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Cooked for community for the Christmas
- Learn new cooking skills
Education
Burnhamthorpe Collegiate Institute
500 The East Mall, Etobicoke High School Diploma -
George Harvey Collegiate Institute
1700 Keele Street York Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Languages
English
Full Professional
Timeline
City of Toronto Staff Worker - Canoe Landing Rec
Lissette
06.2023 - 12.2023
Rogers Centre Concession Stand Worker
Julia
05.2022 - 09.2022
Access Alliance
.
10.2019 - 12.2019
Black Creek Youth Initiative
Destin
10.2018 - 01.2026
Burnhamthorpe Collegiate Institute
High School Diploma -
George Harvey Collegiate Institute