Leann Yang
Roseville,CA
Overview
8
8
years of professional experience
Work History
Valet and Transportation Supervisor
Thunder Valley Casino Resort
Lincoln, CA
09.2022 - Current
- Updated employee profiles, ensuring accuracy of Driver's License, Policy and Procedure Sign Offs, DMV Record, and EPN release.
- Manage and arrange team schedules and time off approvals.
- Provide excellent service verbally in person and over the phone, through email, and various messaging applications using good judgment to deescalate guest issues.
- Provide excellent service verbally in person and over the phone, through email, and various messaging applications using good judgment to deescalate guest issues.
- Place supply orders and maintain inventory par level as established for smooth business operations.
- Executed daily operations by monitoring inventory, approving payroll and timekeeping, and managing purchasing, billing, vehicle registration, and record-keeping.
- Ordered supplies and ensured inventory met established par levels for efficient operations.
- Utilize printers, laminators, label makers and paper shredders in daily operations and ensure proper document disposal for sensitive information.
- Assist Valet and Transportation Managers with departmental paperwork, projects and functions.
- Identified and implemented improvements within Valet and Transportation Department to enhance overall effectiveness.
Transportation Dispatcher
Thunder Valley Casino Resort
Lincoln, CA
10.2019 - 09.2022
- Managed daily operations across multiple telephone lines, enhancing guest satisfaction through timely and accurate responses.
- Responsible for resolving all critical issues that may occur in route, such as delays, accidents, or breakdowns and take effective action.
- Verified monthly invoice accuracy, then scanned, filed, and logged into tracking spreadsheet for historical records.
- Addressed critical issues during routes, including delays and breakdowns, and implemented effective solutions.
- Managed daily operations using multiple telephone lines and maintained guest satisfaction by providing timely and accurate responses.
- Assist in the tracking of vehicle maintenance, registration, and DOT regulations.
- Coordinated with multiple vendors for regular vehicle maintenance.
- Monitored vehicle maintenance records, registration, and compliance with DOT regulations.
- Operate various office machines such as computers, printers and photocopiers, document scanner, telephone, laminator, label maker, calculator and paper shredder.
- Ensured all invoices that were received monthly were accurate, then scanned, filed, and logged into a tracking spreadsheet for our historical records.
- Assist Valet and Transportation Management with departmental paperwork and functions.
Call Center Agent
Thunder Valley Casino Resort
Lincoln, CA
01.2019 - 10.2019
- Successfully managed high-priority calls during peak business hours, ensuring all calls were answered promptly and guest needs were met.
- Managed 75-100+ inbound calls daily and handled inquiries utilizing AAA Four Diamond service.
- Ensured efficient call management by directing inquiries to the correct departments.
- Screened and directed calls to appropriate departments, ensuring efficient resolution of guest inquiries.
- Memorized hotel amenities, promotions, and services offered by Thunder Valley Casino to provide accurate and timely assistance to guests.
- Managed multiple applications such as Opera, Open Table, Zingle and Promo Tracker to assist with daily operations.
- Created, modified, and cancelled hotel reservations using Opera software to streamline booking processes.
Skills
- HotSOS Hotel Operations Software
- JD Edwards ERP System
- Data Entry
- Strong Organizational Skills
- Capable of Multitasking while Maintaining Attention to Detail
- Multitasking with precision
- Google Workspace (Docs, Sheets, Slides)
- Excellent Phone Etiquette
- Excellent Oral & Written Communication Skills
- Task Oriented and Efficient
- Oral and written communication
- Quick adaptability
- Friendly & Engaging Personality
- Task Oriented and Efficient
Timeline
Valet and Transportation Supervisor
Thunder Valley Casino Resort
09.2022 - Current
Transportation Dispatcher
Thunder Valley Casino Resort
10.2019 - 09.2022
Call Center Agent
Thunder Valley Casino Resort
01.2019 - 10.2019