LeAnn Wood
Santa Clara
Summary
I am extremely good with people, have a good attitude, and am reliable. I have more experience from older jobs such as housekeeping/business cleaning, restaurant experience, dishwashing, food preparation, cooking, merchandising, management experience,and childcare. I love working with others or alone and am comfortable in a fast paced environment.
Overview
8
8
years of professional experience
1994
1994
years of post-secondary education
Work History
Groomer
Petco
Redwood City
05.2019 - 10.2021
- Performed detailed grooming services, ensuring pets received high-quality care and attention.
- Assessed pet health before grooming to identify any potential issues requiring owner consultation.
- Maintained organized records of grooming services and pet needs for effective client management.
- Managed inventory of grooming supplies, ensuring all necessary tools were readily available.
- Collaborated with team members to streamline grooming processes and improve overall efficiency.
- Provided personalized client consultations to discuss grooming options and pet care best practices.
- Trained new staff on grooming techniques and customer service standards to enhance team performance.
- Executed proper cleaning and maintenance of grooming equipment to ensure safety and hygiene.
- Identified behavioral issues during grooming sessions and communicated findings to pet owners.
- Educated clients on pet grooming techniques and the importance of regular maintenance.
- Developed strategies to reduce grooming time without compromising quality of service.
- Participated in ongoing training to stay updated on the latest grooming techniques and trends.
- Maintained a safe and welcoming environment for pets and their owners throughout grooming sessions.
- Handled customer inquiries and resolved issues to ensure a positive grooming experience.
- Organized appointments so that multiple pets could be serviced efficiently without compromising quality of service provided.
- Utilized scissors, clippers, brushes, combs and other tools properly during grooming sessions.
- Groomed dogs and cats by utilizing blades, de-shedding tools, and shears.
- Bathed and groomed dogs of various breeds and sizes according to customer instructions.
- Communicated with customers regarding their pet's needs and recommended additional services or products when necessary.
- Provided nail trimming, ear cleaning, teeth brushing, and other related services.
- Developed positive relationships with customers through friendly interactions both over the phone and in person.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
Associate
Walgreens
Santa Clara
04.2016 - 08.2017
- Provided customer service support for product inquiries and issue resolution.
- Assisted in managing inventory levels to ensure product availability.
- Coordinated with team members to streamline daily operations and improve efficiency.
- Entered and maintained accurate data in inventory management systems.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Collaborated with colleagues to enhance product displays and increase sales.
- Trained new associates on operational procedures and best practices.
- Conducted regular audits of stock levels to minimize discrepancies.
- Participated in team meetings to discuss sales strategies and operational improvements.
- Ensured compliance with store policies and safety regulations during daily tasks.
- Built relationships with customers by providing friendly customer service.
- Was studying to become a pharmacy assistant, have pharmacy experience
Assistant Manager
Dollar Tree
Santa Clara
11.2013 - 01.2015
- Provided customer service support for product inquiries and issue resolution.
- Assisted in managing inventory levels to ensure product availability.
- Coordinated with team members to streamline daily operations and improve efficiency.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Trained new associates on operational procedures and best practices.
- Conducted regular audits of stock levels to minimize discrepancies.
- Trained new employees on company policies and operational procedures.
- Coordinated inventory management to ensure stock availability and accuracy.
- Resolved customer complaints effectively to maintain high satisfaction levels.
- Implemented scheduling strategies to optimize staff coverage during peak hours.
- Collaborated with management to align team goals with company objectives.
- Ensured compliance with operational standards and best practices.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
Education
Criminal Justice
South University
Georgiana, AL 12.2008 - 05.2009
Santa Clara High
Santa Clara, CASkills
- Pet grooming
- Inventory management
- Customer consultations
- Health assessments
- Equipment maintenance
- Time management
- Record keeping
- Team collaboration
- Effective communication
- Problem solving
- Training and development
- Skin and coat care
- Hair mat removal
Timeline
Groomer
Petco
05.2019 - 10.2021
Associate
Walgreens
04.2016 - 08.2017
Assistant Manager
Dollar Tree
11.2013 - 01.2015
Criminal Justice
South University
12.2008 - 05.2009
Santa Clara High