Leann Wheeler
Hospitality Supervisor
London,ON
Summary
Proven leader in hospitality management, adept at enhancing operational efficiency and team performance at the University of Western Ontario. Excelled in front desk operations and complaint handling, significantly improving guest retention. Skilled in fostering professional growth among staff, with a keen focus on health and safety compliance.
Overview
27
27
years of professional experience
Work History
Hospitality Supervisor
University of Western Ontario
09.2008 - Current
- Conducted regular performance evaluations for team members, offering constructive feedback for improvement and celebrating success where appropriate.
- Streamlined operational efficiency by implementing effective scheduling and staff management practices.
- Stayed abreast of industry trends in order to make informed decisions about future business operations and stay competitive in the marketplace.
- Optimized inventory control by conducting regular stock checks and maintaining accurate records for cost management purposes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Desk Manager
Oakwood Inn Resort
09.2000 - 10.2006
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
Front Desk Manager
Ramada
05.1998 - 12.2000
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
Certificate - Professional Certification in Leadership
University of Western Ontario
London, None04-2022
J.D. - Hotel And Resturant Management
Fanshawe College
London, None04-2000
Skills
- Front desk operations
- Food safety
- Health and safety compliance
- Complaint handling
- Task delegation
Languages
English
Full Professional
Timeline
Hospitality Supervisor
University of Western Ontario
09.2008 - Current
Front Desk Manager
Oakwood Inn Resort
09.2000 - 10.2006
Front Desk Manager
Ramada
05.1998 - 12.2000
Certificate - Professional Certification in Leadership
University of Western Ontario
J.D. - Hotel And Resturant Management
Fanshawe College
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