Leann Swalwell
Career Break
Oakville,ON
1
Language
1
Certification
Compassionate Caregiver experienced in coordinating healthcare appointments and managing complex schedules. Fostered communication between families and healthcare providers, delivering emotional support and advocacy. Results-driven Project Manager who executed comprehensive project planning and enhanced client satisfaction by optimizing processes and managing diverse teams.
Dynamic professional with experience in healthcare and administrative roles, skilled in care plan coordination, effective communication, and time management. Demonstrated success in improving patient care and optimizing office operations through collaboration and streamlined processes.
Work History
Family Caregiver
- Provided compassionate care and support to family with diverse needs.
- Coordinated healthcare appointments for family, ensuring timely access to necessary medical services.
- Served as a dedicated advocate for family needs when interacting with healthcare professionals or insurance companies.
- Demonstrated adaptability in responding to changing family conditions or requirements while maintaining continuity of care services.
- Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding family care.
- Improved patient care by developing personalized care plans and maintaining detailed records of daily activities.
Receptionist Administrator
- Coordinated appointment scheduling, optimizing calendar efficiency for multiple executives.
- Managed reception desk operations, ensuring smooth visitor check-in and adherence to security protocols.
- Processed incoming communications, directing inquiries to appropriate departments promptly.
- Maintained accurate records of office supplies, facilitating timely inventory replenishment.
- Assisted in organizing company events, enhancing employee engagement and collaboration.
- Developed streamlined filing systems, improving document retrieval times and workplace organization.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Collaborated with accounting and shipping departments to send out invoices (International and USA).
- Streamlined the purchase order reconciliation process by utilizing company software (Syspro) and SQL reports, ensuring accurate inventory and financial records.
- Developed and utilized Excel Pivot Tables to analyze large datasets, reducing data cross-referencing time by 20% and improving invoice accuracy.
- Maintained accurate records of employee attendance, vacation, and sick leave, providing timely reports to Human Resources.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Receptionist
- Successfully fulfilled a temporary receptionist role for Mississauga Community Legal Services (MCLS), initially placed for 6 weeks and extended to 4 months due to exceptional performance.
- Provided comprehensive reception support for 20 lawyers, paralegals, and clinic support staff, demonstrating adaptability and efficiency in a fast-paced legal environment.
- Managed a busy 15-line phone system, effectively handling high call volumes and directing inquiries promptly.
- Provided exceptional client service to scheduled and walk-in clients seeking free legal assistance, demonstrating empathy and professionalism.
- Managed the office calendar, scheduling appointments and booking meeting rooms to optimize client and staff time.
- Proactively researched and compiled resource documents for clients requiring assistance beyond MCLS's scope (e.g., family law), demonstrating a commitment to client well-being.
Project Manager
- Led project planning and execution for own initiatives, ensuring alignment with objectives.
- Coordinated cross-functional teams to facilitate collaboration and enhance communication throughout projects.
- Implemented risk management strategies to identify potential issues and mitigate impacts proactively.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
Optometric Assistant
- Scheduled patient appointments efficiently, optimizing office workflow and reducing wait times.
- Assisted with patient intake, ensuring accurate completion of medical forms and insurance verification.
- Supported optometrists during examinations by preparing necessary equipment and materials.
- Maintained inventory of optical supplies, ensuring stock availability for daily operations.
- Utilized strong product knowledge and sales techniques to assist customers with eyewear selection and purchase, including frame fitting and lens recommendations.
- Provided administrative support in a busy 3-doctor clinic, including filing, phones, payments, patient bookings, walk-ins, office organization.
- Implemented specialized tests included field of vision, OCT’s, pachymetry test, pressure evaluations, acuity assessments and auto-refraction evaluations.
- Collaborated with optometry staff to reach individual and team goals.
- Trained all new staff; created training templates and guidelines for future staff.
Education
Project Management - Marketing
Skills
Appointment setting
Reception management
Multi-line phone operation
File organization
Patient advocacy
Care plan coordination
Administrative skills
Time management
Languages
English
Native or Bilingual
Certification
Public Speaking, Toronto School Board, Continuing Education
Fundamentals of Selling for the New Sales Person , CMC
Marketing Certificate, Sheridan College
Timeline
Family Caregiver
Career Break
2025 - 2026Read More
Receptionist Administrator
Moltec International
2023 - 2025Read More
Receptionist
Mississauga Community Legal Services
2023 - 2023Read More
Project Manager
Freelance
2022 - 2023Read More
Optometric Assistant
Bronte Optometry
2017 - 2022Read More
Ryerson University
Project Management from Marketing
Read More