Leanese West
Hesperia
Summary
Developed exceptional leadership and team management skills in fast-paced retail environment. Demonstrates strong ability in coordinating tasks, resolving conflicts, and optimizing processes. Looking to transition into new field, leveraging these transferrable skills to drive success in dynamic setting.
Personable and organized with knack for overseeing daily operations and ensuring smooth workflow. Possesses solid understanding of inventory control and staff coordination, coupled with keen attention to detail in maintaining high standards. Committed to fostering productive work environment and driving team success.
Overview
13
13
years of professional experience
Work History
Floor Supervisor
Amazon
12.2019 - 09.2021
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Cashier Team Lead
Aldi
01.2018 - 12.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Training Manager
McDonald's
08.2017 - 12.2017
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Housekeeping Supervisor
Hilton
03.2009 - 08.2017
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
Education
Certificate - Certified Medical Assistance
U.S College
Victorville, CA01.2025
Associate of Arts - Communications
Norco College
Norco, CA05.2023
Associate of Arts - Sociology
Norco College
Norco, CA05.2023
Skills
- Policy enforcement
- Employee motivation
- Stock management
- Quality controls
- Interpersonal conflict resolution
- Workplace organization
- Workplace safety
- Positive attitude
- Critical thinking
- Team management
- Sound judgment
- Decision-making
- Computer skills
Timeline
Floor Supervisor
Amazon
12.2019 - 09.2021
Cashier Team Lead
Aldi
01.2018 - 12.2019
Training Manager
McDonald's
08.2017 - 12.2017
Housekeeping Supervisor
Hilton
03.2009 - 08.2017
Certificate - Certified Medical Assistance
U.S College
Associate of Arts - Communications
Norco College
Associate of Arts - Sociology
Norco College
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