Leandro Sanchez
Patterson
Summary
Results-driven professional with extensive experience in inventory control and quality assurance at Amazon. Expertise in data analysis and problem-solving led to significant improvements in operational efficiency and compliance. Proven leadership skills developed in the U.S. Air Force, excelling in crisis management and team collaboration while consistently meeting key performance indicators.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inventory Control & Quality Assurance (ICQA) Associate
Amazon
Tracy
01.2024 - Current
- Monitor, audit, and investigate inventory accuracy using data-driven analysis and operational systems.
- Conduct quality checks and coordinate with Area Managers to correct root-cause discrepancies.
- Support inbound and outbound operations by maintaining real-time stock accuracy and resolving fulfillment issues.
- Operate PIT equipment, perform cycle counts, and ensure compliance with safety and performance standards.
- Collaborate cross-functionally with Operations, Safety, and HR teams to achieve site KPIs in quality and efficiency.
Security Forces / Base Defense Operations Controller
U.S. Air Force
01.2019 - 01.2023
- Supervised and trained personnel in 24/7 base defense operations; maintained accountability for security and emergency response systems.
- Led communication and coordination during crisis incidents across multiple command units.
- Developed and enforced security SOPs, improving readiness and compliance metrics.
- Awarded 2× Air Force Achievement Medals for leadership and mission execution excellence.
Customer Support Representative
Robert Half
01.2019 - 12.2019
- Delivered Tier 1 support for enterprise software users via phone, chat, and email.
- Diagnosed and resolved software/network issues, escalating complex incidents as needed.
- Authored step-by-step documentation improving average ticket resolution time by 15%.
Bank Teller
Wells Fargo
01.2016 - 01.2017
- Provided customer service while maintaining security and financial compliance.
- Detected and reported potential fraud, ensuring compliance with data protection policies.
Education
Master of Information Technology - Big Data & Cybersecurity
Virginia Tech
Blacksburg, VA11.2026
Bachelor of Science - Cyber Operations (Forensics & Defense)
University of Arizona
Tucson, AZ05.2025
Skills
- Team leadership and training
- Warehouse operations and quality control
- Lean Six Sigma and continuous improvement
- Data analysis
- Safety and compliance management
- Problem solving and root-cause analysis
- Communication and collaboration
- Cybersecurity principles
- Crisis management
- Quality assurance
- Inventory management
- Incident response
- Customer support
Certification
- Lean Six Sigma White Belt, MSI, 2025
- Lean Six Sigma Yellow Belt, IASSC, In Progress
Awards Recognition
- Air Force Achievement Medal, 2, Leadership & Operational Excellence
- A1C Elizabeth Jacobson Award, Outstanding Security Forces Airman (Air Force-Wide)
Timeline
Inventory Control & Quality Assurance (ICQA) Associate
Amazon
01.2024 - Current
Security Forces / Base Defense Operations Controller
U.S. Air Force
01.2019 - 01.2023
Customer Support Representative
Robert Half
01.2019 - 12.2019
Bank Teller
Wells Fargo
01.2016 - 01.2017
Master of Information Technology - Big Data & Cybersecurity
Virginia Tech
Bachelor of Science - Cyber Operations (Forensics & Defense)
University of Arizona