LeAndra Ortiz
Sacramento
Summary
Resourceful and supportive team player specializing in customer service and guest satisfaction. Demonstrates excellence in delivering high-quality results in business operations while upholding company standards to create invaluable experiences for employees and guests. Seeking a leadership position that utilizes strong time management skills and a continued commitment to excellence. Focused and result-driven, with the ability to establish priorities and tackle challenges head-on. Main focus is to provide the best possible service by leveraging extensive knowledge and expertise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hospitality Lead
Urban Plates
11.2024 - Current
- Utilizes POS Systems/ Cashier
- Developing a well-rounded Team
- Trained team members on hospitality best practices, ensuring consistent service standards across the team.
- Place Business Orders
- Managed inventory control, ensuring adequate supplies were available for staff and guests while minimizing waste and costs.
- Closing Restaurant Standards
- Addressed guest complaints effectively, resolving issues swiftly while maintaining a professional demeanor.
- Focuses on Guest Experience
- Increased repeat business by fostering a welcoming atmosphere and consistently delivering outstanding service.
Delivery Service
Independent Courier driver
03.2021 - Current
- Company Overview: Delivery Service
- In store shopper
- Communicates with customer effectively
- Delivers promptly
- Focused on customer satisfaction
- Delivery Service
- Improved customer satisfaction by providing courteous and efficient delivery service.
Packer/ Trainer
Amazon Warehouse
09.2021 - 04.2022
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Cross Trained
Sam's Club
06.2019 - 09.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Retail Sales Associate
Bed Bath & Beyond
08.2015 - 05.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Education
AS - Business Management, Real Estate
Ashford University
05-2027
Skills
- Management
- Task delegation
- Team collaboration
- Problem solver
- Communicator "verbal and written"
- Attention to detail
- Multitasking
- Organized
- Supportive
- Guest satisfaction tracking
- Staff training and development
- Health and safety compliance
Certification
- CA Driver's License
- Forklift Certification
- ServSafe Food Handler's Certification
Timeline
Hospitality Lead
Urban Plates
11.2024 - Current
Packer/ Trainer
Amazon Warehouse
09.2021 - 04.2022
Delivery Service
Independent Courier driver
03.2021 - Current
Cross Trained
Sam's Club
06.2019 - 09.2021
Retail Sales Associate
Bed Bath & Beyond
08.2015 - 05.2019
AS - Business Management, Real Estate
Ashford University
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