Leandra Lopez Camejo
Guest Experience Specialist
Montreal,QC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Strong etiquette with deeper knowledge about what guests are looking for.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Hotel Night Auditor
Residence Inn Marriott
08.2023 - Current
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
- Upheld brand standards by consistently providing guests with exceptional service, leading to positive online reviews and repeat business.
- Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
- Conducted regular inventory checks on supplies necessary for front desk operations, placing reorders when needed to prevent shortages that could impact service quality.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
Guest Experience Coordinator
Résidence Livélia
03.2022 - 11.2023
- Enhanced resident satisfaction by attentively addressing their needs and promptly resolving any issues.
- Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
- Complied with all company policies and procedures related to resident privacy, security, and overall comfort.
- Investigated resident challenges and sources of dissatisfaction to offer timely resolution.
- Collaborated with housekeeping staff to efficiently address residents concerns regarding room cleanliness or maintenance.
Front Desk Receptionist
Jc Perreault
01.2019 - 03.2022
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Improved office efficiency by organizing and maintaining accurate client files and records.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Counted and deposited high amounts of cash.
Education
Certificate - Hotel Management
Cornell Sc Johnson School 2
Online05.2024
DEC - Law & Society
Vanier College
Saint-Laurent, QC06.2022
Skills
Bilingualism
Adaptability
Bookkeeping
Hotel PMS system
Advanced Awareness
Audit Procedures
Hospitality service expertise
Timeline
Hotel Night Auditor
Residence Inn Marriott
08.2023 - Current
Guest Experience Coordinator
Résidence Livélia
03.2022 - 11.2023
Front Desk Receptionist
Jc Perreault
01.2019 - 03.2022
Certificate - Hotel Management
Cornell Sc Johnson School 2
DEC - Law & Society
Vanier College