Leah W.Y. Cheng
Burnaby,BC
Summary
Customer service professional prepared to deliver exceptional support and resolve customer concerns with precision. Adept at addressing client needs and fostering collaborative environment to achieve high satisfaction rates. Reliable team player with flexible adaptability to dynamic situations, equipped with effective problem-solving and communication skills.
Overview
8
8
years of professional experience
Work History
Immigration Assistant
Hong Kong Immigration
10.2016 - 07.2022
- Supported efforts aimed at combating human trafficking by identifying victims, working closely with victim support services, and pursuing offenders within the scope of my role as an Immigration Assistant.
- Asked visitors prearranged chain of questions to collect information on visitors entering country.
- Enhanced border security by effectively screening, processing, and inspecting travelers and their belongings.
- Investigated visitors who have remained in country longer than visa permitted.
Bank Teller
China Construction (Asia) Bank
11.2014 - 03.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Bachelor degree of Japanese -
Wenzao Ursuline University of Languages
Taiwan09.2024
Highter Diploma in Fashion & Textile (Coloration) -
Hong Kong Polytechnic University
Hong Kong09.2014
Skills
- Multilingual Communication
- Relationship Building
- Customer Service
- Teamwork and Collaboration
- Time Management
- Critical Thinking
Languages
Cantonese
Native or Bilingual
English
Professional Working
Japanese
Professional Working
Eligible Holder of Open Work Permit
Available immediately
Timeline
Immigration Assistant
Hong Kong Immigration
10.2016 - 07.2022
Bank Teller
China Construction (Asia) Bank
11.2014 - 03.2016
Bachelor degree of Japanese -
Wenzao Ursuline University of Languages
Highter Diploma in Fashion & Textile (Coloration) -
Hong Kong Polytechnic University
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