Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Ruby C. Wycoff

Riverside,CA

Summary

Detail-oriented individual with experience in clerical work and customer service. Skilled in inventory control, word-processing, and interpersonal communication. Extensive experience in performing problem-solving and solution-based tasks.

Overview

15
15
years of professional experience

Work History

Picker/Packer

Amazon
06.2022 - Current
  • Operating in a fast-paced, deadline-driven work environment, pick and pack products to complete customer orders, to be dispatched for same-day delivery.
  • Conduct various cycle counts to ensure the accuracy of warehouse inventory.

Stock Clerk/Problem Solver

Walmart Fulfillment Center
12.2020 - 06.2023
  • Stocked inventory, making it easily accessible for pickers to retrieve, so the items could be packed and distributed to online customers
  • Researched and remedied problem freight, in order for it to be received and sellable
  • Trained new employees and refresh current employees on policies and practices, to equip them to meet company standards and customer demands
  • Utilized problem-solving skills to reduce or eliminate company expenses

Packer/Problem Solver

Amazon Fulfillment Center
07.2019 - 12.2020
  • Packed customer orders, to keep up with the high volume and fast-paced work environment
  • Problem-solved packages to ensure the accuracy of orders, to meet department deadlines, and exceed customer expectation
  • Inspected items to identify discrepancies and damages

Shipping/Receiving Clerk

Harvest Bookstore
02.2016 - 04.2019
    • Took inventory of vendor merchandise, using IBID software
    • Justified costs against seller invoices to be sent to Accounts Payable
    • Corresponded with vendors, to ensure the accuracy of items received, and noted any billing discrepancies
    • Helped maintain Amazon store by pulling product from the sales floor, shipping orders, and responding to customer inquiries
    • Conducted counts and audits of inventories to identify and resolve discrepancies in records
    • Sorted documents and maintained organized filing process.

Customer Service Representative

Harvest Bookstore
10.2014 - 02.2016
    • Assisted customers in-person and over the phone, with inquiries about merchandise
    • Handled customer concerns quickly and escalated major issues to supervisor
    • Helped restock and maintain a presentable sales floor
    • Processed customer orders and accurately handled payment transactions.

Data Entry/Inventory Specialist

Ross Distribution Center
08.2011 - 02.2014
    • Completed physical inventory counts of merchandise coming into the warehouse
    • Verified items on hand against purchase orders, noting any discrepancies
    • Kept accurate records of merchandise received

Customer Service Representative

Mrs. Tiggy Winkles
12.2010 - 12.2010
  • Assisted with questions about pricing, and determined the best-suited product, based on customer interest and need
  • Helped maintain an organized sales floor
  • Completed bank transactions for the store, and other duties as needed

Data Entry Clerk/Packer

Riverside Dental Ceramics, RDC
03.2009 - 09.2009
  • Performed intake and invoicing of inbound patient-sample cases, from dental laboratories and offices
  • Completed call notes for supply requests from various dental clients
  • Verified doctors' prescriptions, patients' information, models, impressions, and bites submitted in order to help lab technicians create the product requested (i.e. crowns, plates, etc.)
  • Retrieved cases for invoicing, from several departments
  • Performed end-of-shift duties, packing finished cases in a timely manner to be picked up and sent back to the respective dental labs/offices

Education

Major: Film

California Baptist University
Riverside, CA

Associate of Arts & Associate of Science - General Education

Riverside Community College
Riverside, CA

High School Diploma -

Woodcrest Christian High School
Riverside, CA

Skills

Data Entry

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Timeline

Picker/Packer

Amazon
06.2022 - Current

Stock Clerk/Problem Solver

Walmart Fulfillment Center
12.2020 - 06.2023

Packer/Problem Solver

Amazon Fulfillment Center
07.2019 - 12.2020

Shipping/Receiving Clerk

Harvest Bookstore
02.2016 - 04.2019

Customer Service Representative

Harvest Bookstore
10.2014 - 02.2016

Data Entry/Inventory Specialist

Ross Distribution Center
08.2011 - 02.2014

Customer Service Representative

Mrs. Tiggy Winkles
12.2010 - 12.2010

Data Entry Clerk/Packer

Riverside Dental Ceramics, RDC
03.2009 - 09.2009

Major: Film

California Baptist University

Associate of Arts & Associate of Science - General Education

Riverside Community College

High School Diploma -

Woodcrest Christian High School

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Leah Ruby C. Wycoff