Leah Ruby C. Wycoff
Riverside,CA
Summary
Detail-oriented individual with experience in clerical work and customer service. Skilled in inventory control, word-processing, and interpersonal communication. Extensive experience in performing problem-solving and solution-based tasks.
Overview
15
15
years of professional experience
Work History
Picker/Packer
Amazon
06.2022 - Current
- Operating in a fast-paced, deadline-driven work environment, pick and pack products to complete customer orders, to be dispatched for same-day delivery.
- Conduct various cycle counts to ensure the accuracy of warehouse inventory.
Stock Clerk/Problem Solver
Walmart Fulfillment Center
12.2020 - 06.2023
- Stocked inventory, making it easily accessible for pickers to retrieve, so the items could be packed and distributed to online customers
- Researched and remedied problem freight, in order for it to be received and sellable
- Trained new employees and refresh current employees on policies and practices, to equip them to meet company standards and customer demands
- Utilized problem-solving skills to reduce or eliminate company expenses
Packer/Problem Solver
Amazon Fulfillment Center
07.2019 - 12.2020
- Packed customer orders, to keep up with the high volume and fast-paced work environment
- Problem-solved packages to ensure the accuracy of orders, to meet department deadlines, and exceed customer expectation
- Inspected items to identify discrepancies and damages
Shipping/Receiving Clerk
Harvest Bookstore
02.2016 - 04.2019
- Took inventory of vendor merchandise, using IBID software
- Justified costs against seller invoices to be sent to Accounts Payable
- Corresponded with vendors, to ensure the accuracy of items received, and noted any billing discrepancies
- Helped maintain Amazon store by pulling product from the sales floor, shipping orders, and responding to customer inquiries
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Sorted documents and maintained organized filing process.
Customer Service Representative
Harvest Bookstore
10.2014 - 02.2016
- Assisted customers in-person and over the phone, with inquiries about merchandise
- Handled customer concerns quickly and escalated major issues to supervisor
- Helped restock and maintain a presentable sales floor
- Processed customer orders and accurately handled payment transactions.
Data Entry/Inventory Specialist
Ross Distribution Center
08.2011 - 02.2014
- Completed physical inventory counts of merchandise coming into the warehouse
- Verified items on hand against purchase orders, noting any discrepancies
- Kept accurate records of merchandise received
Customer Service Representative
Mrs. Tiggy Winkles
12.2010 - 12.2010
- Assisted with questions about pricing, and determined the best-suited product, based on customer interest and need
- Helped maintain an organized sales floor
- Completed bank transactions for the store, and other duties as needed
Data Entry Clerk/Packer
Riverside Dental Ceramics, RDC
03.2009 - 09.2009
- Performed intake and invoicing of inbound patient-sample cases, from dental laboratories and offices
- Completed call notes for supply requests from various dental clients
- Verified doctors' prescriptions, patients' information, models, impressions, and bites submitted in order to help lab technicians create the product requested (i.e. crowns, plates, etc.)
- Retrieved cases for invoicing, from several departments
- Performed end-of-shift duties, packing finished cases in a timely manner to be picked up and sent back to the respective dental labs/offices
Education
Major: Film
California Baptist University
Riverside, CAAssociate of Arts & Associate of Science - General Education
Riverside Community College
Riverside, CAHigh School Diploma -
Woodcrest Christian High School
Riverside, CASkills
Data Entry
Filing and Data Archiving
Quality Assurance
Proficient in MS Office
Customer Assistance
Self-Motivated
Analytical and Critical Thinking
Data Entry
Timeline
Picker/Packer
Amazon
06.2022 - Current
Stock Clerk/Problem Solver
Walmart Fulfillment Center
12.2020 - 06.2023
Packer/Problem Solver
Amazon Fulfillment Center
07.2019 - 12.2020
Shipping/Receiving Clerk
Harvest Bookstore
02.2016 - 04.2019
Customer Service Representative
Harvest Bookstore
10.2014 - 02.2016
Data Entry/Inventory Specialist
Ross Distribution Center
08.2011 - 02.2014
Customer Service Representative
Mrs. Tiggy Winkles
12.2010 - 12.2010
Data Entry Clerk/Packer
Riverside Dental Ceramics, RDC
03.2009 - 09.2009
Major: Film
California Baptist University
Associate of Arts & Associate of Science - General Education
Riverside Community College
High School Diploma -
Woodcrest Christian High School