Leah-Marie Ray
London,ON
Summary
Dynamic and results-driven professional with a proven track record at NAPA Autocare, excelling in customer service and inventory management. Recognized for enhancing operational efficiency and fostering client relationships, while demonstrating strong leadership and problem-solving abilities. Adaptable and detail-oriented, committed to continuous improvement in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Shop Assistant
Car Fixers Autobody & Collision Center
385 Horton St E, London
01.2022 - 12.2023
- Collaborated with technicians to manage parts inventory and order necessary supplies.
- Maintained cleanliness of shop area, enhancing overall operational efficiency and safety compliance.
- Documented repair processes accurately, aiding in inventory tracking and workflow management.
- Increased shop efficiency by maintaining a clean and organized work environment for all staff members.
- Expedited repair processes by coordinating parts orders and deliveries with suppliers as needed.
- Supported management in the implementation of new operational procedures or policies, embracing change for continuous improvement within the body shop.
- Streamlined communication between departments, updating job status boards regularly to keep team members informed about current projects.
- Was promoted after a couple months from part time to full time
Service Advisor
NAPA Autocare
St. Thomas, ON
02.2017 - 06.2018
- Assisted customers in understanding service options and recommendations.
- Coordinated service appointments to optimize workflow and customer satisfaction.
- Communicated effectively with technicians to ensure accurate service delivery.
- Documented service history and customer interactions for future reference.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Coordinated service appointments, optimizing workflow for technicians and enhancing customer satisfaction.
- Was hired for customer service and was promoted to full time service advisor within 6 months.
Skills
- Customer service
- Organizational skills
- Adaptability and flexibility
- Product knowledge
- Inventory management
- Workplace safety
- Records management
- Technician support
- Vehicle inspection
- Concise time-management
- Strong leadership skills
- Attention to detail
- Reliability
- Problem-solving abilities
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Shop Assistant
Car Fixers Autobody & Collision Center
01.2022 - 12.2023
Service Advisor
NAPA Autocare
02.2017 - 06.2018