Summary
Overview
Work History
Education
Skills
Certification
Seminars & Trainings Attended:
Volunteer Work:
Timeline
Generic

Leah Gelma Oliveros

Sherwood Park,AB

Summary

Experienced Community Disability Practitioner specializing in community support and activity planning. Skilled in communication and time management, with a track record of facilitating group activities that enhance socialization skills and improve participant well-being. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Community Disability Practitioner

Robin Hood Association
Sherwood Park, Alberta
07.2023 - Current
  • Supervised daily activities for participants in the day program.
  • Developed engaging schedules to promote participant involvement and enjoyment.
  • Facilitated group activities designed to promote socialization skills among participants.
  • Developing fun activities for the individuals.
  • Preparing classes.
  • Created a supportive learning environment for all individuals.
  • Managed classroom behavior effectively using positive reinforcement strategies.
  • Designed hands-on activities that facilitated the practical application of concepts taught.
  • Developing Day Program teaching goals and collaborating with home team leaders.

Community Disability Worker

Robin Hood Association
Sherwood Park, Alberta
11.2021 - Current
  • Supported individuals with disabilities in daily living activities and personal care.
  • Monitored client progress and reported changes to the care team promptly.
  • Maintained accurate documentation of client interactions and care provided consistently.
  • Monitored health status of clients and reported any changes or concerns to appropriate personnel.
  • Provided emotional support to individuals.
  • Administered medications as prescribed by healthcare providers.
  • Monitored clients' physical and mental health for changes or concerning symptoms.
  • Developed positive relationships with clients' families to foster trust and collaboration in care provision.
  • Assisted clients with daily living activities, such as bathing, dressing, and eating.

Supervisor

Second Cup
Sherwood Park, Alberta
10.2015 - 07.2023
  • Supervised daily operations and maintained high standards of customer service.
  • Trained new staff on company policies and beverage preparation techniques.
  • Managed inventory levels and placed orders for supplies as needed.
  • Coordinated staff schedules to optimize workflow during peak hours.
  • Implemented store promotions to drive engagement and increase sales awareness.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Collaborated with other departments to coordinate workflow processes between teams.

Customer Service Representative

Edmonton South Animal Hospital
Edmonton, Alberta
09.2017 - 05.2018
  • Answered customer inquiries and provided accurate information regarding services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Barista

Second Cup
Sherwood Park, Alberta
09.2016 - 04.2018
  • Prepared a variety of coffee beverages following established recipes.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Assisted customers with menu selections and provided product recommendations.
  • Operated espresso machines and brewing equipment efficiently and safely.
  • Trained new baristas on drink preparation techniques and customer service skills.
  • Handled cash transactions accurately at the point of sale system.

Education

Bachelor of Science - Tourism Management

PLT College, INC.
Philippines
04-2014

Bachelor of Science - Hotel & Restaurant Management

PLT College, Inc.
Philippines
04-2012

Some College (No Degree) - Medical Laboratory Assisting

Northern Alberta Institute of Technology
Edmonton

Skills

  • Medication administration
  • Customer relationship management
  • Activity planning
  • Community support
  • Behavior management
  • Time management
  • Communication skills
  • Team collaboration
  • Team leadership
  • Relationship building
  • Conflict resolution
  • Analytical thinking
  • Leadership
  • Verbal and written communication
  • Quick learner, and willing to be trained with new skills and ideas
  • Knowledgeable in Microsoft Office and POS

Certification

  • First Aid
  • Medical Laboratory Assistant Certificate

Seminars & Trainings Attended:

  • Leadership Training- RHA
  • ACDS Annual Conference- RHA
  • Robin Hood Association Trainings
  • Fundamentals of Safety Leadership
  • WHIMIS
  • Compass PCI Compliance and Key it Controls Cert.
  • Accident Investigation
  • Indigenous Awareness Training
  • Hazard Awareness-Food Service
  • Workplace Violence and Harassment Prevention Training
  • Food Safety Training (AHS)
  • 7 Essentials to a Good Customer Service 2002

Volunteer Work:

  • Children Saturday School - Edmonton Filipino United Methodist Church

Timeline

Community Disability Practitioner

Robin Hood Association
07.2023 - Current

Community Disability Worker

Robin Hood Association
11.2021 - Current

Customer Service Representative

Edmonton South Animal Hospital
09.2017 - 05.2018

Barista

Second Cup
09.2016 - 04.2018

Supervisor

Second Cup
10.2015 - 07.2023

Bachelor of Science - Tourism Management

PLT College, INC.

Bachelor of Science - Hotel & Restaurant Management

PLT College, Inc.

Some College (No Degree) - Medical Laboratory Assisting

Northern Alberta Institute of Technology

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Leah Gelma Oliveros