Leah Zahorchak
St. Catharines
Summary
I am a detail-oriented team player with strong organizational skills. I hold the ability to handle multiple projects simultaneously with a high degree of accuracy. I am a creative and dependable candidate successful at managing multiple priorities with a positive attitude. I always have the willingness to take on added responsibilities to meet team goals, going above and beyond company expectations. I seek to obtain a full-time position that offers professional challenges utilizing my interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
The Olde Angel Inn
05.2024 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Greeted visitors warmly, creating positive first impression of organization.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
Treasurer
Canadian Slovak League; Branch #31
02.2023 - 02.2024
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Reviewed processes and procedures to guide program implementation and optimize auditing.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Executed financial due diligence tasks on daily basis to maintain optimal company finances.
- Worked with other board executives to create annual budget and track actual expenses against projected expenses.
- Developed and maintained internal control systems to protect organizational assets.
- Liaised with financial institutions to secure project funding and optimize financial resources.
- Implemented strategies to minimize risk factors and improve organizational financial performance.
- Maximized year-end tax benefits by efficiently managing cash flows.
Administrative Assistant
City Of St. Catharines
08.2021 - 06.2022
- Managed paper and electronic correspondence utilizing multi-line phone system, incoming and outgoing letter mail and faxes, and email correspondence; routing calls, delivering messages to staff, and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary; coordinated and scheduled office meetings, conference calls, and client appointments for senior staff teams.
- Liaised between clients and vendors through effective lines of communication, building and maintaining excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Volunteered to help with special projects of varying degrees of complexity, while assisting coworkers and staff members with tasks on a daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Executed record filing system to improve document organization and management, creating detailed administrative processes and procedures to drive efficiency and accuracy
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance, sales, and customer data.
Team Leader
Sunshine Express Garden Centre
04.2021 - 08.2021
- Managed the daily operations of the staff under my supervision to maintain performance above company standards.
- Maintained database systems to track and analyze sales data and inventory quantities.
- Communicated detailed product information, industry standards, and trade knowledge to customers and employees.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Evaluated customer needs and feedback to drive product and service improvements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Handled any detailed questions, issues or complaints effectively to ensure the highest quality customer satisfaction.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Frequently inspected production area to verify proper equipment operation, maintain adequate stock, and pristine visual displays.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Secretary
Zahorchak Enterpises
07.2019 - 02.2021
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks, including implementing new electronic filing systems and categorized documentation.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Screened visitors and issued badges to maintain safety and security.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Early Childhood Educator
Strive Niagara
02.2020 - 12.2020
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Implemented age-appropriate curricula to meet needs of young learners.
- Assessed student progress and provided feedback on educational development.
- Utilized creative teaching strategies to engage students in classroom.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Established and maintained positive relationships and constructive interactions with students, staff, and families.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Modeled positive behavior and communication skills for students.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Monitored classroom to verify safe and secure environment.
- Organized and supervised large and small group activities.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Created safe and nurturing learning environment for preschoolers.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
Education
Associate Of Commerce And Business Administration - Mastery of Business Fundamentals
Niagara College
Welland, ON2022
Bachelor Of Early Childhood Care And Education -
Mohawk College of Applied Arts And Technology
Hamilton, ON2020
Bachelor Of Forensic Science - Anthropology
University of Toronto
Toronto, ON2018
High School Diploma -
Notre Dame College School
Welland, ON2014
Skills
- Risk Mitigation
- Financial Management
- Business Development
- Microsoft and QuickBooks Proficiency
- Litigation Support
- Maintenance Projects
- Correspondence Writing
- Bookkeeping
- General Ledger Maintenance
- Executive Leadership Advisement
- Coordinate Planning
- Financial Documentation
- Transaction Documentation
- Office Operations
- Effective Project Completion
- Investigating Discrepancies
- Leading Groups
- Data Validation
- Corporate Administration
- Investor Relationship-Building
- Corporate Filings
- Providing Guidance
- Fundraising Handling
- Maintenance Requirements
- Production Operations
- Continuous Improvements
- Financial Controls
- Shareholder Relations
Additional Details
Further information and details regarding the entirety of my work history, education, achievements, and accomplishments can be provided upon request.
Timeline
Front Desk Receptionist
The Olde Angel Inn
05.2024 - 09.2024
Treasurer
Canadian Slovak League; Branch #31
02.2023 - 02.2024
Administrative Assistant
City Of St. Catharines
08.2021 - 06.2022
Team Leader
Sunshine Express Garden Centre
04.2021 - 08.2021
Early Childhood Educator
Strive Niagara
02.2020 - 12.2020
Secretary
Zahorchak Enterpises
07.2019 - 02.2021
Associate Of Commerce And Business Administration - Mastery of Business Fundamentals
Niagara College
Bachelor Of Early Childhood Care And Education -
Mohawk College of Applied Arts And Technology
Bachelor Of Forensic Science - Anthropology
University of Toronto
High School Diploma -
Notre Dame College School
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