LEAH YU
La Crescenta
Summary
Detail-oriented Commercial Loan Servicing professional with 4+ years of banking experience in loan servicing, loan operations, and back-office banking support. Experienced in commercial and SBA loan servicing, loan booking, payment processing, post-closing maintenance, and servicing support within high-volume banking environments. Skilled in reviewing loan documentation, resolving servicing discrepancies, maintaining accurate loan records, and coordinating with cross-functional teams to ensure operational accuracy and compliance. Recognized for strong attention to detail, problem-solving abilities, and effective support of commercial banking operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Commercial Loan Specialist
Hanmibank
Los Angeles, CA
12.2024 - Current
- Manage commercial and SBA loan servicing activities including payment processing support, loan maintenance, servicing updates, and post-closing requests.
- Execute loan booking and demand processing activities while ensuring accurate setup and maintenance of loan accounts.
- Review loan documentation and identify servicing discrepancies requiring correction or follow-up.
- Maintain accurate loan records and servicing updates throughout the loan lifecycle.
- Coordinate with underwriting, closing, operations, accounting, and branch teams to resolve servicing-related issues.
- Support high-volume servicing requests while maintaining strong attention to detail and accuracy.
- Assist with payment due date updates, loan renewals, and loan system maintenance.
- Handle customer and internal servicing inquiries in a timely and professional manner.
- Support commercial loan portfolio servicing in compliance with internal procedures and banking regulations.
OPS ADMIN SPECIALIST
HANMI BANK
3660 WILSHIRE BLVD PHA LOS ANGELES CA 90010
03.2022 - 12.2024
- Supported daily banking operations and transaction processing in a high-volume banking environment.
- Assisted with operational workflow management, account maintenance, and internal process support.
- Performed reconciliation activities for Loomis and Brinks cash vault accounts, including balancing and discrepancy resolution.
- Supported ATM and debit card operations, including maintenance coordination, compromised card support, and branch-related operational issues.
- Coordinated with multiple departments and third-party vendors to resolve operational and servicing-related issues.
- Assisted with dormant account maintenance, escheat processing, and operational reporting activities.
- Maintained operational accuracy and ensured compliance with internal banking procedures.
- Developed strong attention to detail, organizational skills, and customer service experience through operational support responsibilities.
Teller and Front Line Services
BANK OF HOPE
2222 W OLYMPIC BLVD
12.2019 - 03.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history,
services charges and interest rates. - Processed customer transactions promptly, minimizing wait times.
- Placed orders for customer checks and verified starting numbers.
- Provided customer records, account statements and copies of checks.
- Answered telephone inquiries on checking and savings accounts, loans and lines of
credit. - Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and
machine-driven approaches.
Accountant
CNL EXPRESS INC
LOS ANGELES
04.2018 - 12.2019
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Organized financial information and modeled data in order to forecast business trends
- Liaised with buyers and sellers to coordinate statements, payments schedules and cost analyses.
- prepared reports and financial statements for management
ACCOUNTANT
SPLENDID SUN CORP
Los Angeles, CA
02.2016 - 03.2018
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Maintained current understanding of state and federal accounting procedures to prevent and legal or compliance issues.
- Developed and implemented departmental accounting policies, procedures and processes to establish and standardize accounting best practices.
- Oversaw effective and consistent maintenance of accounting systems and practical functions, including reconciliations, payroll an expense tracking.
- Organized financial information and m0odeled data in order to forecast business trends.
CASHIER
GALLERIA MARKET
Los Angeles, CA
05.2011 - 10.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers find specific products, answering questions and offering advice.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Worked closely with front-end staff to assist customers.
CASHIER
CAKE HOUSE
Los Angeles, CA
11.2006 - 02.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Helped customers find specific products, answering questions and offering advise.
Education
High School Diploma -
Los Angeles City College
Los Angeles, CASkills
- Commercial Loan Servicing
- SBA Loan Servicing
- Loan Operations
- Loan Booking & System Maintenance
- Post-Closing Loan Maintenance
- Payment Processing & Servicing Support
- Loan Documentation Review
- Loan Renewals & Servicing Updates
- Demand Processing
- Portfolio Maintenance
- Reconciliation & Discrepancy Resolution
- Commercial Banking Operations
- Account Maintenance & Operational Support
- Cross-Functional Coordination
- Compliance & Data Accuracy
- ATM & Debit Card Operations Support
- Customer Service & Issue Resolution
- High-Volume Workflow Management
Certification
Notary Public - State of California
Languages
Chinese (Mandarin)
Full Professional
Korean
Native or Bilingual
English
Professional Working
Japanese
Limited Working
Timeline
Commercial Loan Specialist
Hanmibank
12.2024 - Current
OPS ADMIN SPECIALIST
HANMI BANK
03.2022 - 12.2024
Teller and Front Line Services
BANK OF HOPE
12.2019 - 03.2022
Accountant
CNL EXPRESS INC
04.2018 - 12.2019
ACCOUNTANT
SPLENDID SUN CORP
02.2016 - 03.2018
CASHIER
GALLERIA MARKET
05.2011 - 10.2014
CASHIER
CAKE HOUSE
11.2006 - 02.2011
High School Diploma -
Los Angeles City College