Leah Wellington

• Interacted with customers by phone, email, or in-person to provide information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.

• Prepared meals and snacks for children based on dietary guidelines.
• Assisted with light housekeeping duties as well as running errands.
• Built positive and nurturing environments to support child social and emotional growth.
• Monitored schedules to maintain sleeping, eating, and school schedules for children.
• Supported children in play activities, meals, and snacks, hygiene and socialization.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Assisted children with homework assignments and special projects across different subjects.
• Administered basic first-aid and medication in emergency situations.

• Manage 150+ phone calls a day and correspondence (e-mail, letters, packages etc.)
• Interacted with customers by phone, email, or in-person to provide information.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Edited documents to improve accuracy of language, flow, and readability.
• Handling all cash and card payments.

Trades Counter Sales

• Handling customer requirements for alternative stock or non-stock items dependent on specifications.
• Responsible for preparing order quotes on urgent contracting jobs based in a fast paced environment.
• Identifying existing customers where there is an opportunity to increase annual spend and developing a trade relationship.
• Giving of technical advice and support where necessary.
• Assisting in stock replenishment on the shop floor.
• Dealing with any telephone queries effectively and communicating with customers and colleagues.

• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted, and checked input data against original documents.
• Sorted documents and maintained organized filing process.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Resolved discrepancies in data entry activities for accurate, complete jobs.
• Updated and maintained customer information, documents and records.
• Followed data entry protocols, rules and regulations.