Leah Walker
Summerland
Summary
Accomplished management professional with a proven track record of 20 years in business operations. Highly skilled in optimizing day-to-day business performance, adept at solving complex problems, and experienced in building high-performing teams that inspire staff to achieve personal and professional goals. Focused and meticulous when it comes to financial and regulatory compliance objectives. Strategically plans and executes goals. Organized and dependable candidate who excels at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to ensure team success.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Finance Manger
Toyota
08.2019 - Current
- Reviewed documentation and identified financial discrepancies where applicable.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Streamlined internal audit process, enhancing efficiency and reducing discrepancies.
- Built relationships with customers and community to establish long-term business growth.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Operations Manager
630 Thousand Holdings Ltd
05.2009 - 09.2016
- Directed day-to-day operations focused on attainment of key business metrics, and continuous improvement initiatives
- Administered monthly budget with effective controls to prevent shrink
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Reviewed financial reports each day and investigated variances to keep records accurate.
- Reduced average contract expenses by strong negotiations with vendors.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Developed, implemented and trained on safety programs and injury prevention programs
- Conducted new employee interviews, orientation and training, and provided ongoing monitoring and evaluation.
- Assessed compliance of site operations, accuracy of forms and adequate employee notification for different policies.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Oversaw average 30 person team across 3 sites -C-store, liquor store, car wash.
- Established operational objectives and work plans and delegated assignments to staff
- Organized preventive maintenance to reduce downtime and line shutdown or production delays.
- Documented safety action plans, quality initiatives, and team performance in c store system.
- Generated comprehensive reports regarding incidents, events and important business matters.
- Monitored employee productivity and optimized procedures to reduce costs
- Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
- Forged and cultivated productive relationships with community members and potential partners.
- Maintained constructive client and vendor relationships.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Expense Clerk
Costco Wholesale
05.1996 - 06.2008
- Implemented cost-saving initiatives to meet monthly budgets
- Tracked sales revenue and costs with Quickbooks, diligently reconciling accounts to maintain high accuracy.
- Maintained relationships with vendors and managed invoices
- Recorded deposits into system, reconciled monthly bank accounts and tracked all expenses.
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
- Allocated executive tasks and managed complex calendars and administrative functions.
Education
MBA -
Athabasca University
Post-Baccaleurate Diploma - Business Management
Athabasca University
Diploma - Travel And Tourism
CTC
Skills
- Management information systems
- Work flow planning
- Budgeting and forecasting
- Supply Chain Management
- Risk analysis and management
- Project development and life cycle
- Policies and Procedures Implementation
- Cost Reduction Strategies
- Team Leadership
- Strategic Planning
- Employee relations and conflict resolution
Accomplishments
Earned 'Shell Smiling Star' Award in 2013 at the event in Barcelona Spain. This program recognizes the best retailers in each country around the world and is designated to sites that have earned consistent top customer service excellence along with meeting or exceeding sales goals.
Certification
- First Aid/CPR Certified
- Food Safety Certificate
- Pro serve Liquor Certification
Timeline
Finance Manger
Toyota
08.2019 - Current
Operations Manager
630 Thousand Holdings Ltd
05.2009 - 09.2016
Expense Clerk
Costco Wholesale
05.1996 - 06.2008
Post-Baccaleurate Diploma - Business Management
Athabasca University
Diploma - Travel And Tourism
CTC
MBA -
Athabasca University
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