Leah Wagner
Qualicum Beach,BC
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable, with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Stunt Performer
Film and Television Industry
Vancouver, British Columbia
08.2004 - Current
- Performed high-risk stunts for feature films, television shows, and commercials.
- Received coaching from experienced stunt coordinators regarding proper technique when executing complex stunts.
- Coordinated with directors and other crew members to ensure that all stunt scenes met the desired objectives.
- Collaborated with production crew members to ensure that stunts were performed safely and accurately.
- Consulted with medical professionals before attempting any potentially hazardous stunts.
- Worked closely with special effects team to create realistic looking explosions, crashes, fires.
- Provided feedback about potential risks associated with a particular stunt sequence.
Bartender/Server
The Penthouse Nightclub
Vancouver, British Columbia
10.2014 - 11.2019
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Effectively multitasked within fast-paced environment.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Lead Bartender
Habour Convention Centre
Vancouver, British Columbia
08.2015 - 10.2019
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Prepared mixed drinks according to standard recipes.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored patron alcohol consumption to encourage safety.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Certified Laser Technician/Skin Care Specialist
Y.E.S. MedSpa
Langley, British Columbia
04.2014 - 08.2014
- Helped front desk personnel with appointments, scheduling and product sales.
- Prepared clients for treatments and answered questions to improve comfort level.
- Kept equipment clean and sanitized to protect patients from infection risks.
- Performed test studies, documenting parameters, tooling and additional information required.
- Used advanced equipment to perform aesthetic treatments.
- Followed safety protocols to protect team members and prevent component damage.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Educated clients on skin conditions, treatments and products to grow sales.
- Conducted thorough consultations with clients to determine their needs and preferences.
- Handled customer inquiries promptly while displaying excellent customer service skills.
- Scheduled patient consultations and treatments using medical software.
- Answered multi-line phone, returned clients calls and scheduled appointments.
Certified Laser Technician/Skin Care Specialist
Dermal Laser
Vancouver, British Columbia
09.2013 - 04.2014
- Developed customized treatment plans based on individual patient needs.
- Cleaned and sterilized equipment between uses as required by protocol.
- Provided education to clients regarding post-treatment care and follow-up procedures.
- Calibrated and tested lasers prior to use on clients, verifying proper functioning of all components.
- Monitored patients during treatments, providing comfort measures when necessary.
- Followed safety protocols to protect team members and prevent component damage.
- Prepared clients for treatments and answered questions to improve comfort level.
- Kept equipment clean and sanitized to protect patients from infection risks.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Ensured compliance with safety regulations related to handling hazardous materials such as chemicals.
- Kept up-to-date on industry trends by attending seminars or reading relevant publications.
- Educated clients on proper skin care techniques and product selection.
- Attended training sessions to stay abreast of new technologies in the field of skin care.
- Demonstrated proficiency in providing skin care treatments, such as facials, chemical peels and microdermabrasion.
- Maintained detailed records of all client treatments and products purchased.
- Handled customer inquiries promptly while displaying excellent customer service skills.
- Conducted thorough consultations with clients to determine their needs and preferences.
- Tracked customer feedback regarding services provided and relayed this information back to management team.
- Utilized advanced equipment such as laser machines for hair removal or rejuvenation purposes.
- Conducted private client consultations.
- Provided excellent customer service and skincare treatments to clients.
- Scheduled patient consultations and treatments using medical software.
- Answered multi-line phone, returned clients calls and scheduled appointments.
Education
Certification - Laser Technician / Dermal Skin Care Specialist
All Body Laser Corp. and Training Institute
Port Coquitlam, BC08-2013
High School Diploma -
Matthew McNair Secondary School
Richmond, BC06-1996
Skills
- Adaptability to Various Roles
- Creative Thinking
- Public Engagement
- Analytical Skills
- Work Prioritization
- Teamwork and Collaboration
- Excellent Communication
- Adaptability
- Interpersonal Skills
- Multitasking
- Attention to Detail
- Written Communication
- Decision-Making
- Problem-Solving
- Responsible and Dependable
- Information Analysis
- Relationship Building
- Empathy
Accomplishments
- Graduated Top of My Class - All Body Laser Corp. and Training Institute
- Professional Snowboard Athlete 1998 -2004
- Gold Medalist Women's Big Air of Snowboarding - WinterXGames 2000 Vermont, U.S.A
- Accomplished Equestrian with many National Championships and Top Podium Finishes in both Hunter/Jumper Divisions
Languages
English
Native/ Bilingual
French
Full Professional
Certification
- Serving It Right Certification - Valid
- Ordained Minister - Valid
- OFA Level III - Expired
- Avalanche Awareness and Safety Level I - Expired
- Wilderness and Backcountry Emergency First Aid - Expired
References
References available upon request.
Timeline
Lead Bartender
Habour Convention Centre
08.2015 - 10.2019
Bartender/Server
The Penthouse Nightclub
10.2014 - 11.2019
Certified Laser Technician/Skin Care Specialist
Y.E.S. MedSpa
04.2014 - 08.2014
Certified Laser Technician/Skin Care Specialist
Dermal Laser
09.2013 - 04.2014
Stunt Performer
Film and Television Industry
08.2004 - Current
Certification - Laser Technician / Dermal Skin Care Specialist
All Body Laser Corp. and Training Institute
High School Diploma -
Matthew McNair Secondary School
- Serving It Right Certification - Valid
- Ordained Minister - Valid
- OFA Level III - Expired
- Avalanche Awareness and Safety Level I - Expired
- Wilderness and Backcountry Emergency First Aid - Expired
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