Leah Vaca
Victorville
Summary
Friendly ambitious nursing student with 8+ years of experience in customer service with a passion for learning and growing professionally within a dynamic healthcare environment.
Overview
11
11
years of professional experience
Work History
Relationship Banker
Desert Community Bank - Flagstar
09.2019 - 03.2020
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Assisted branch management with “on the job” training of new employees.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Assisted with dual control vault responsibilities and assisted with the audit controls.
- Exhibited leadership as part of the bank management team and mentor Financial Service representative (Tellers)
Financial Customer Service Representative
Desert Community Bank
06.2016 - 09.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored bank vaults to ensure cash balances are correct.
- Recorded all transactions promptly, accurately and in compliance with bank procedures.
- Cashed checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
Teller Supervisor
USA Checks Cashed
06.2009 - 05.2016
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Promoted bank's products and services by consistently cross-selling to customers.
- Maintained friendly and professional customer interactions.
- Analyzed applicants' financial status, credit, and property to determine feasibility of granting loan.
Education
Associate of Science - Nursing
Victor Valley College
Victorville, CASkills
- Data Entry
- Continuous Education
- Health and Wellness Education
- Interpersonal Communication Skills
- Serve Customer Needs
- Monitoring
Timeline
Relationship Banker
Desert Community Bank - Flagstar
09.2019 - 03.2020
Financial Customer Service Representative
Desert Community Bank
06.2016 - 09.2019
Teller Supervisor
USA Checks Cashed
06.2009 - 05.2016
Associate of Science - Nursing
Victor Valley College
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