Leah Tumbagahan
Edmonton,AB
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
10.2011 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Collaborated with other leaders and managers to direct workflow and support operations.
- Troubleshot equipment to reduce service calls and downtime.
- Implemented policies and standard operating procedures for continuous improvement.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Personal Care Attendant
MediHome Individualized Support Services Ltd.
11.2011 - 11.2012
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviors, and medications in client medical records.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
Staff Nurse
Palawan Provincial Hospital
10.2002 - 11.2006
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
Education
No Degree - Pharmacy Assistant
ABM College, Calgary Campus
Calgary, AB11.2023
Bachelor of Science - Nursing
University of The Philippines-Manila
Palo, Leyte04.2001
Skills
- Opening and Closing Procedures
- Train Employees
- Verbal and Written Communication
- Microsoft Office
- Payment Processing
- Quality Standards
- POS Transactions
- Labor and Food Cost Control
- Monitor Production
- First Aid
- Hospitality Management
- Energetic and Enthusiastic
- Team Meetings
- Safety and Security Enforcement
- Customer Experience Management
- Inventory Management Software
- Guest Satisfaction
- Food Safety and Sanitation
- Handling Customer Complaints
- Inventory and Supply Management
- Time Management
- Documentation
Timeline
Personal Care Attendant
MediHome Individualized Support Services Ltd.
11.2011 - 11.2012
Shift Manager
McDonald's Restaurant
10.2011 - Current
Staff Nurse
Palawan Provincial Hospital
10.2002 - 11.2006
No Degree - Pharmacy Assistant
ABM College, Calgary Campus
Bachelor of Science - Nursing
University of The Philippines-Manila
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