Leah Tropez

• Developed and implemented strategies for improving customer service experience.
• Interfaced with internal departments to ensure timely resolution of escalated cases.
• Investigated customer complaints and identified root cause of the issue.

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Reviewed customer orders to ensure accuracy of product, quantity and pricing.
• Responded promptly to customer complaints concerning product quality or delivery issues.
• Received verbal or written instructions from customers pertaining to their specific needs.
• Assisted customers with inquiries related to product availability or changes in order status.
• Processed returns according to established procedures while maintaining a high level of accuracy.

• Directed customer service staff activities, including training, coaching and performance management.
• Monitored team performance against set targets and KPIs.
• Provided expertise on product knowledge, services, policies and procedures to customers.

• Order Processing: Process customer orders and inquiries using all contact platforms.
• Multiple Communication Systems: Communicate with customers over phone, email and chat.

• Custrmati Sin refiested, customers navigate our website and online ordering along with any technical

• Working closely with our production team to ensure up to date information be provided to our customers.

Education

High School Diploma

May