Leah Smith
Port Moody,BC
Summary
Detail-oriented professional with a strong background in administrative and customer service roles. Skilled in managing large datasets with various software tools. Collaborative team player with the ability to enhance administrative efficiency. Pursuing part-time roles in medical offices to apply administrative expertise and recent education.
Overview
27
27
years of professional experience
Work History
Office Manager
Quality Coating & Blasting Calgary
Calgary, Canada
01.2005 - 02.2026
- Maintained accounts receivable documentation electronically and on paper to support financial tracking.
- Managed cash handling and deposit processes following strict accounting procedures.
- Administered payroll electronic deposits and adjusted employee pay records to ensure accurate employee compensation.
- Processed bank reconciliations and generated financial reports to ensure compliance with due diligence requirements.
- Executed online transfers, journal entries, and payment processing efficiently.
- Enhanced efficiency by developing a new MS Excel financial recording system.
Administrative Assistant
Kensington Square Dental
04.2025 - 01.2026
- Coordinated all office correspondence and reports to streamline communication and information flow.
- Structured and maintained filing system for essential company documents, including reports, emails, and letters, while overseeing email communication.
- Dental Reception: including booking appointments, scheduling and end-of-day balancing. Opening and closing of the practice.
- Facilitated bookkeeping by submitting customer invoices, recording purchases, and following up on payments to ensure timely transactions.
Customer Care Representative
Honda
Calgary, Canada
01.2017 - 12.2020
- Informed clients of promotions and ensured efficient service while managing over 100 phone calls daily.
- Provided clients with information regarding promotions; served clients in a fast and efficient manner, while handling 100+ phone calls daily.
- Liaised with management and assisted with the preparation of daily reports, work logs, and emails.
- Collaborated with team members, ensuring clear communication and exceptional attention to detail.
- Calgary, AB
Customer Service
Optiks International
Calgary, Canada
01.2010 - 12.2015
- Answered customer calls and ensured customer's needs were met; provided information regarding services, procedures and processes, ensuring callers were satisfied at all times.
- Answered customer calls and ensured customer's needs were met; provided information regarding services, procedures and processes, ensuring callers were satisfied at all times.
- Conducted pre-testing of patients and verified prescriptions.
- Worked in Calgary, AB
Customer Service Representative
Scotiabank
Calgary, Canada
01.1999 - 12.2005
- Actively listened to customers' needs and concerns, providing clear communication and respectful solutions to build trust; processed cash transactions including deposits, withdrawals, and bill payments.
- Cultivated relationships and communicated professionally with consumers, educating them on existing and new product information.
- Coordinated client meetings with banking professionals to effectively address needs related to mortgages, lines of credit, and investments.
- Calgary, AB
Education
MOA-Medical Office Admin -
Douglas College
Coquitlam, BC02-2026
First Aid/CPR -
St Johns First Aid
Port Moody, BC01-2025
WHMIS Certificate -
01-2024
High School Diploma -
Port Moody Secondary School
Vancouver, BCSkills
- Appointment scheduling
- Facility management
- Patient care
- Medical terminology
- Effective communication
- Customer service
- Multitasking and prioritization
- Team collaboration
- Microsoft Office proficiency
- Relationship building
- Passion for helping people
References
References and letter of recommendation available upon request.
Timeline
Administrative Assistant
Kensington Square Dental
04.2025 - 01.2026
Customer Care Representative
Honda
01.2017 - 12.2020
Customer Service
Optiks International
01.2010 - 12.2015
Office Manager
Quality Coating & Blasting Calgary
01.2005 - 02.2026
Customer Service Representative
Scotiabank
01.1999 - 12.2005
MOA-Medical Office Admin -
Douglas College
First Aid/CPR -
St Johns First Aid
WHMIS Certificate -
High School Diploma -
Port Moody Secondary School