Leah Smith
Waasis,NB
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of customers in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
Work History
Master Esthetician & Hairstylist
Vixen Salon Self Employed
09.2018 - 12.2019
- Fostered friendly, warm, and exceptional customer experience.
- Welcomed clients arriving for appointments.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Informed guests of appropriate products available to increase retail sales.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
- Advised clients on proper home-care regimens.
- Stocked treatment rooms with proper supplies.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Created repeat business by developing long-term relationships with regular customers.
- Discussed procedures and treatment options with clients.
Master Esthetician, Hairstylist
Eclips Salon/Platinum Salon & Spa
02.2013 - 07.2018
- Fostered friendly, warm, and exceptional customer experience.
- Provided clients with knowledge of all cosmetic services being provided.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Welcomed clients arriving for appointments.
- Created repeat business by developing long-term relationships with regular customers.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Collected payments, processed transactions and updated relevant records.
Casual Receptionist,Data Entry,Shuttle Driver
Scott Slipp Nissan
01.1999 - 01.2004
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered high volume phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Transferred high volume of old files onto new computer system
- Safely drove customers to desired location,ran errands to help dealership run at optional performance.
Education
Diploma - Hairstylist
Atlantic Hair Styling Academy
Fredericton, NB07.2016
Diploma - Esthetics
Academy of Cosmetology
Dartmouth, NS2005
High School Diploma -
Horton High School
Greenwich, NS2003
Skills
- Excellent Team Player
- Reception Desk Management
- Greet Visitors
- Customer Needs Assessments
- Service Quality
- Customer Relationships
- Individualized Education
- Billing and Payment Processing
Languages
English
Refrerences
Fonda Calhoun - Owner of Vixen Salon
(506) 208-5409
Maureen Schmidt - Former owner of Eclips Studio/ Platinum Salon & Spa
(506) 461-8658
Lisa Strong - Former Supervisor, Scott Slipp Nissan
(902) 678-1330, lisa.strong@valleyford.ns.ca
Timeline
Master Esthetician & Hairstylist
Vixen Salon Self Employed
09.2018 - 12.2019
Master Esthetician, Hairstylist
Eclips Salon/Platinum Salon & Spa
02.2013 - 07.2018
Casual Receptionist,Data Entry,Shuttle Driver
Scott Slipp Nissan
01.1999 - 01.2004
Diploma - Hairstylist
Atlantic Hair Styling Academy
Diploma - Esthetics
Academy of Cosmetology
High School Diploma -
Horton High School
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