Summary
Overview
Work History
Education
Skills
References
Timeline
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Leah Rose

Grafton,ON

Summary

Dynamic Account Manager with a proven track record at GolfTown Canada, excelling in relationship and customer development. Skilled in CRM systems and adept at identifying upsell opportunities, I have successfully managed a portfolio of 500 key accounts, enhancing customer satisfaction and driving revenue growth through strategic contract negotiations and effective communication.

Overview

16
16
years of professional experience

Work History

Account Manager

AQUATERRA - Canandian Springs
Toronto, Ontario
04.2012 - 09.2014
  • Participated in brainstorming sessions to develop new ideas for business development initiatives.
  • Attended trade shows and conferences as a representative of the company.
  • Developed strategies to increase revenue from existing accounts.
  • Coordinated with internal teams to ensure timely delivery of products and services to clients.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Developed pricing models for various products and services based on market conditions.dx
  • Presented product features and advantages to potential customers during sales meetings.
  • Provided training and guidance to new Account Managers.x
  • Maintained accurate records of all customer interactions in the CRM system.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Solicited feedback from customers on their experience with products or services.
  • Conducted market research to identify potential customers.
  • Established strong relationships with decision-makers and influencers within client organizations.

Account Manager Corporate Sales

GolfTown Canada
Markham, Ontario
09.2002 - 05.2012
  • Prepared and negotiated contracts and accounts.
  • Ability to deal with difficult customers
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Analyzed client data and identified opportunities for growth.
  • Solicited feedback from customers on their experience with products or services.ssaa
  • Drafted proposals outlining services, costs, and benefits for prospective customers
  • Coordinated with internal teams to ensure timely delivery of products and services to clients
  • Attended trade shows and conferences as a representative of the company.
  • Managed a portfolio of 500 key accounts, ensuring high levels of customer satisfaction and retention.
  • Presented product features and advantages to potential customers during sales meetings.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction
  • Negotiated contracts with clients to maximize revenue potential., accessories).
  • 3 years while employed here, I held the title of Account Executive for Stephen Bebis, the President and CEO of Golf Town. I was responsible for his schedule, meetings - booking and attending onsite and off-site meetings,expense reports etc
  • Worked as a buyer of softlines (clothing, shoes and accessories)

Sales Manager

The Salvation Army Thrift Store
Whitby, Ontario
09.1998 - 05.2001
  • Developed promotional strategies to increase sales volume.
  • Greeted customers and provided exceptional customer service.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Processed transactions using a point-of-sale system.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Tracked sales performance metrics to identify trends in market place.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Assisted customers with product selection, sizing and styling.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Education

High School Diploma -

Anderson Collegiate And Vocational Institute
Whitby
06-1989

Skills

  • CRM Trained
  • relationship and customer development
  • Order processing - listening skills
  • Identifying an upsell
  • serving an account in a timely matter
  • co-ordination of accounts needs - forecasting

References

References available upon request.

Timeline

Account Manager

AQUATERRA - Canandian Springs
04.2012 - 09.2014

Account Manager Corporate Sales

GolfTown Canada
09.2002 - 05.2012

Sales Manager

The Salvation Army Thrift Store
09.1998 - 05.2001

High School Diploma -

Anderson Collegiate And Vocational Institute

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Leah Rose