Leah Roberts
Vancouver,BC
Summary
Personable, friendly, and empathetic, I have a strong background in customer service and within the beauty industry. I thrive in engaging with people, and delight in building meaningful connections. With excellent communication, conflict resolution, and problem-solving skills, I am dedicated to fostering positive relationships and ensuring customer satisfaction. Passionate about learning, I quickly develop new techniques and continuously grow in my field. Adaptable and reliable, I’m committed to delivering exceptional client experiences while collaborating with teams to achieve organizational goals.
Overview
17
17
years of professional experience
Work History
Hair and Makeup Specialist
Self Employed Services
05.2008 - Current
- Manage daily business operations, ensuring all tasks are completed accurately and efficiently.
- Developed and maintain strong relationships with clients, resulting in repeat business and referrals.
- Achieve client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
- Collaborate with clients, directors, photographers, talent, stylists and other artists, for successful shoots ensuring professional results that meet project goals.
- Maintain a clean workspace compliant with all hygiene regulations as well as taking additional safety precautions due to COVID19
- Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiate contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluate industry competition regularly to maintain a competitive advantage in the marketplace.
- Ensure regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Hair and Makeup Artist
Cast & Crew
09.2018 - Current
- Ensure a smooth and efficient workflow during high-traffic days by coordinating with fellow team members, leading to seamless execution of services.
- Showcase artistic versatility across various styles from special effects looks to timeless wedding day elegance.
- Deliver polished looks for on-air talent that adheres to tight production schedules.
- Demonstrate thorough knowledge of products and services.
- Evaluate talents needs; recommending treatments and strategies to achieve desired results to maintain skin and hair health.
Hair and Makeup Artist
Entertainment Partners Canada
09.2018 - Current
- Style hair, makeup and nails for talent, dependant upon filming needs.
- Maintaining a clean workspace while adhering to all hygiene standards,as well as implementing additional safety protocols in response to COVID-19.
- Facilitate a smooth and efficient workflow while filming by collaborating with team members, resulting in the seamless delivery of services
- Create visually striking makeup looks and hairstyles for tv, film and commercial productions.
Hostess
The Local Cafe and Restaurant
04.2015 - 01.2017
- Greeted customers warmly upon arrival, providing a friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked, and cleaned front of house during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
Receptionist and Makeup Artist
Catalina Hair Salon
04.2008 - 02.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, and walk-in clients.
- Confirmed appointments, communicated with clients, and updated client records.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
Education
Diploma - Global Arts Makeup Program
Blanche MacDonald
Vancouver, BC06-2012
Double Major - Vocal Jazz And Theatre
Bishops University
Sherbrooke, QC06-2005
Skills
- Attention to detail
- Excellent communication; able to both receive instruction and impart direction with a professional attitude
- Excellent relationship building, customer care and service
- Highly adaptable and flexible; motivated and enthusiastic, work on own initiative
- Exceptional organizational skills
- Problem-solving; effectively handle numerous challenges and varying situations with grace and discretion
- Experienced in handling cash, debit and credit transactions
- Advanced styling techniques: Commercial, Corporate, TV/Film and Bridal
Languages
English
Native or Bilingual
Interests
- Avid Reader
- Gardening
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Learning new cooking techniques and expanding my culinary skills
Timeline
Hair and Makeup Artist
Cast & Crew
09.2018 - Current
Hair and Makeup Artist
Entertainment Partners Canada
09.2018 - Current
Hostess
The Local Cafe and Restaurant
04.2015 - 01.2017
Hair and Makeup Specialist
Self Employed Services
05.2008 - Current
Receptionist and Makeup Artist
Catalina Hair Salon
04.2008 - 02.2011
Diploma - Global Arts Makeup Program
Blanche MacDonald
Double Major - Vocal Jazz And Theatre
Bishops University
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