Summary
Overview
Work History
Education
Skills
Timeline
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Leah Ricci

Hamilton,ON

Summary

Energetic Medical Office Receptionist offering wealth of experience in interacting with office staff and patients, front desk management and scheduling appointments. Hardworking, positive and upbeat with excellent interpersonal communication skills.

Overview

23
23
years of professional experience

Work History

Medical Office Receptionist

Dr. Katica Sumanac
02.2015 - 01.2023
  • Organized paperwork such as charts and reports for office and patient needs.
  • Reviewed and sent medical records to other physicians upon request.
  • Received, recorded and filed medical payments by cheque and cash.
  • Scheduled, rescheduled, and cancelled appointments for patients.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Completed patient referrals to other medical specialists.
  • Maintained records by recording, obtaining and updating personal and medical information.

Administrator

Access Midwives
03.2005 - 05.2007
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Scheduled, rescheduled, and cancelled appointments for patients.
  • Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
  • Handled office inventory by ordering new supplies and scheduled equipment services and repairs.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Assisted with medical coding and billing tasks.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Organized paperwork such as charts and reports for office and patient needs.

Ward Clerk

Hamilton Health Sciences Corporation Hamilton, On
03.2000 - 02.2006
  • Organized charts for doctors, nurses and staff.
  • Filled out records, staffing sheets and patient documents.
  • Stored and retrieved permanent records on daily basis.
  • Answered multi-line phone systems to manage incoming and outgoing calls for busy Labour and Delivery department.
  • Maintained patient confidentiality
  • Provided information for patient admissions and discharges to foster timely processing.
  • Transcribed doctors' medication orders, lab test requests, and care plans.

Education

Medical Terminology

Mohawk College of Applied Arts And Technology
Hamilton, ON

Skills

  • Patient Relations
  • Managing Patient Records
  • Appointment Scheduling
  • Understanding of Medical Terminology
  • Healthcare Experience
  • EMR / EHR

Timeline

Medical Office Receptionist

Dr. Katica Sumanac
02.2015 - 01.2023

Administrator

Access Midwives
03.2005 - 05.2007

Ward Clerk

Hamilton Health Sciences Corporation Hamilton, On
03.2000 - 02.2006

Medical Terminology

Mohawk College of Applied Arts And Technology

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Leah Ricci