Leah Peterson
Los Angeles,CA
Overview
15
15
years of professional experience
Work History
Tour Guide
Warner Brothers Studio Tour Hollywood
08.2023 - Current
- As Tour Guide, conduct tours of front lot and back lot at Warner Brothers., in guided groups of up to 14 people on scheduled tours.
- Adhere to safety standards while driving shuttle.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Storytelling and engaging guests with extensive knowledge of history of studio, film and television titles.
- Consistently received high ratings on customer feedback surveys, reflecting dedication to providing enjoyable and informative experiences.
Event and Registration Manager
Freelance/Self Employed
01.2017 - Current
- Liaised with event vendors and partners, negotiating contracts and coordinating logistics for seamless execution. Coordinating convention and great room rentals and the technical and operational needs, booth support (product display arrangements) & planning with exhibitors including shipments.
- Maintained high level of customer satisfaction by addressing attendee inquiries and concerns with professionalism, empathy, and efficiency.
- Resolved complex issues related to registrations promptly, demonstrating strong problem-solving skills under pressure.
- Managed a team of registration staff, ensuring efficient operations and exceptional customer service.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Train Operator
Angels Flight Railway
09.2022 - 07.2023
- Allow passengers to embark and disembark, while collecting payment
- Safely monitor trains and operate them to move up and down hill
- Duties included cleaning of tracks, trains and surrounding areas, opening and closing out register and depositing funds
- Maintained punctual train operations by quickly identifying and resolving minor technical issues before escalated.
- Managed emergencies effectively by calmly executing appropriate safety protocols during critical situations.
Box Office Agent
Magic Mike Live Las Vegas
04.2021 - 06.2022
- Box Office Representative for theater production of Magic Mike Live, in Las Vegas at Sahara
- Utilized 'TicketMaster' computer software system for ticketing processes, will call, online orders and in person orders.
- Collaborated with usher staff to ensure seamless coordination of ticket sales, seating arrangements, and special accommodations.
- Brand Ambassador duties to promote Magic Mike Live Las Vegas at Sahara
- 250-350 tickets distributed per show, 2-3 shows 5 nights/week
Brand Ambassador
Freelance/Self Employed
10.2016 - 06.2022
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Ensured accurate representation of brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Office and Set Production Assistant
Disney's XD - "Pair of Kings"
01.2009 - 09.2010
- Office Production Assistant includes run errands, grocery shopping, assisting all other departments, use of walkie-talkies, correspondence with high level executives, talent, deliver scripts, maintain cleanliness of office
- Set Production Assistant to all departments, talent, troubleshoot and problem solve, fast and demanding environment where priorities can change at any time
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
Skills
Microsoft Office Suite, including PowerPoint, Word, Excel, Teams and One Drive
Administrative Support such as filing, organizing, phone calls, agendas and appointments and email management
Implement ideas and create positive changes to improve moral of employees and enhance customer experience
Exceptional communication via verbal, email, phone, text
Excellent memory retention and extremely high attention to detail
Local History Expertise, film, television and LA
Additional Information
University of Nevada, Las Vegas
Bachelor of Arts, Film
08/2007
- Head Start Scholarship Recipient
Certifications
First Aid Certified
CPR Certified, including adult/child/infant
AED Certified
Timeline
Tour Guide
Warner Brothers Studio Tour Hollywood
08.2023 - Current
Train Operator
Angels Flight Railway
09.2022 - 07.2023
Box Office Agent
Magic Mike Live Las Vegas
04.2021 - 06.2022
Event and Registration Manager
Freelance/Self Employed
01.2017 - Current
Brand Ambassador
Freelance/Self Employed
10.2016 - 06.2022
Office and Set Production Assistant
Disney's XD - "Pair of Kings"
01.2009 - 09.2010
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