Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leah Moen

Oliver,British Columbia

Summary

Dynamic dance studio owner with a strong work ethic, recognized for enhancing student engagement and increasing revenue at Rise Dance Academy. Proven expertise in exceptional customer service and team collaboration, fostering a welcoming environment while developing unique dance curriculums. Skilled in financial management and maintaining high standards of safety and compliance.

Professional in dance industry with deep expertise in managing studio operations, developing curriculum, and nurturing talent. Skilled in team collaboration, driving results, and adapting to changing needs. Strong leadership in fostering positive and productive environment for students and staff. Proven ability in financial planning, marketing, and community engagement to ensure studio success.

Overview

13
13
years of professional experience

Work History

Dance Studio Owner

Rise Dance Academy
04.2012 - Current
  • Instruct a wide range of different genres of dance classes to kids and adults ranging in age from 1.5 - 70+ years old.
  • Recruited trained, and mentored talented instructors to maintain high-quality instruction across all classes.
  • Increased revenue streams by offering private lessons, workshops, summer camps, and other specialized services on top of regular classes.
  • Fostered a collaborative work environment among staff members by organizing team meetings, setting clear expectations, and encouraging open communication.
  • Retained high student engagement levels throughout their learning journey with personalized attention, timely feedback, and appropriate goalsetting.
  • Created a welcoming atmosphere for students by fostering an inclusive culture that values diversity in both staff members and clientele.
  • Established strong partnerships with local schools and organizations to promote the studio''s services and expand its presence in the community.
  • Managed finances effectively, including budgeting, expense tracking, and reporting to ensure profitability and long-term sustainability.
  • Promoted positive word-of-mouth referrals by consistently delivering exceptional customer service experiences.
  • Organized successful recitals showcasing students'' progress, promoting the studio''s reputation as a provider of top-notch dance education.
  • Enhanced customer satisfaction through consistent communication, addressing concerns, and providing tailored dance programs.
  • Streamlined scheduling processes for classes and events, improving efficiency and reducing conflicts in class timings.
  • Developed unique dance curriculums for various age groups and skill levels, ensuring a diverse range of offerings within the studio.
  • Ensured legal compliance with business regulations pertaining to safety codes or labor laws through diligent record-keeping practices.
  • Continuously updated knowledge of industry trends through participation in professional development opportunities like conferences or workshops.
  • Maintained a clean, safe environment for students by enforcing strict safety guidelines during classes and regular maintenance of facilities.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Coffee Shop Worker

Gino's Coffee Shop
07.2024 - 08.2024
  • Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
  • Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
  • Prepared high-quality beverages consistently by adhering to established recipes and presentation standards.
  • Boosted sales through upselling techniques and suggesting additional menu items based on customer preferences.

Server/Bartender

Firehall Brewery
06.2021 - 04.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.

Education

GED -

Keyano Collegee
Fort McMurray, AB
09-2010

Skills

  • Strong work ethic
  • Exceptional customer service
  • Hospitality service expertise
  • Customer service
  • Safe food handling
  • Menu memorization
  • Allergy awareness
  • Beverage preparation
  • POS operation
  • Teamwork
  • Time management
  • Attention to detail
  • Multitasking Abilities

Languages

English

Timeline

Coffee Shop Worker

Gino's Coffee Shop
07.2024 - 08.2024

Server/Bartender

Firehall Brewery
06.2021 - 04.2023

Dance Studio Owner

Rise Dance Academy
04.2012 - Current

GED -

Keyano Collegee

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Leah Moen