I enjoy photography, running, hiking, traveling and living by the ocean
Leah Methuen
Sidney,BC
Summary
- Accomplished Service Coordinator for 26 years at WorkSafeBC, with excellent telephone communication and accurate recordkeeping. I have worked with Case Managers in the Claims Department assisting with traumatic injury claims. For the last three years, have worked with Vocational Rehabilitation Consultants assisting with Job Search and retraining of injured workers not able to return to their pre-injury jobs.
- Proven ability to manage high-volume client requests efficiently, with a strong focus on achieving positive outcomes and maintaining meticulous service records.
- Detail-oriented with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
39
39
years of professional experience
Work History
Service Coordinator
WorkSafeBC
10.1998 - 12.2024
- Served as a primary point of contact for clients and providers, addressing inquiries and providing updates.
- Managed a high volume of client and provider requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and providers.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Coordinated with vendors to ensure tools and equipment ordered and delivered in a timely manner to ensure clients needs were met.
Family Daycare Provider
Self-employed
08.1990 - 09.1998
- Fostered emotional growth by addressing individual needs with empathy, patience, and understanding.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Promoted healthy eating habits by preparing nutritious meals and snacks for children daily.
- Provided attentive supervision during both indoor and outdoor activities to prevent accidents or injuries among the children under care.
- Assisted children in developing fine motor skills through hands-on crafts and playtime activities.
- Organized fun-filled field trips to local parks, museums, or other attractions that catered to the interests of the children in care.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
Controller's Secretary
Southland Canada
08.1985 - 11.1989
- Organized and maintained filing system for the Controller's Department, scheduled meetings and appointments, and arranged Controller's travel.
- Maintained the photocopier and ordering of all supplies
- Designated to process all paycheques for 7-11 employees across Canada and courier out cheques to area offices for distribution.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
Education
Office Administration
Selkirk College
Nelson, BC06-1985
High School Diploma -
L.V. Rogers High School
Nelson, BC06-1981
Skills
- Excellent communication
- Notetaking and documentation
- Multitasking Abilities
- Attention to detail
- Ability to learn new programs quickly
Interests
Timeline
Service Coordinator
WorkSafeBC
10.1998 - 12.2024
Family Daycare Provider
Self-employed
08.1990 - 09.1998
Controller's Secretary
Southland Canada
08.1985 - 11.1989
Office Administration
Selkirk College
High School Diploma -
L.V. Rogers High School
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