Leah Mee
Elk Grove
Summary
High-energy Retail Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
15
15
years of professional experience
Work History
Store Manager
Nordstrom Rack
12.2024 - Current
- Developed and implemented effective sales strategies to achieve store targets and enhance customer engagement.
- Monitored sales performance metrics to identify trends and adjust merchandising strategies accordingly.
- Facilitated regular team meetings to promote collaboration and share best practices among staff.
- Conducted employee performance evaluations, providing constructive feedback to improve individual and team performance.
- Maintained visual merchandising standards to create an appealing shopping environment that reflects brand identity.
- Managed payroll, scheduling, and labor costs to optimize staffing and improve operational efficiency.
- Ensured compliance with company policies and procedures, as well as local and state regulations.
Fulfillment Manager
Nordstrom
06.2022 - 11.2024
- Managed inventory levels and forecasting to align supply with customer demand, reducing stockouts.
- Implemented streamlined order processing systems to enhance accuracy and efficiency in fulfillment.
- Collaborated with suppliers to optimize logistics and ensure timely delivery of products.
- Trained and mentored team members on fulfillment best practices, improving overall performance.
Merchandise and Inventory Manager
Nordstrom Rack
08.2016 - 05.2022
- Facilitated training sessions to enhance product knowledge among sales associates.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Increased sales by developing and implementing successful merchandising strategies.
Service Experience Manager
Nordstrom Rack
04.2013 - 07.2016
- Trained and developed employees to improve safety, employee relations and resolve customer issues.
- Helped customers complete purchases, locate items and join reward programs.
Salon Stylist
Dry Bar Salon
01.2011 - 08.2013
- Successfully resolved any client concerns or complaints by addressing their needs in a timely manner and providing appropriate solutions.
- Delivered exceptional customer service, resulting in increased repeat clientele and positive salon reviews.
- Collaborated with team members to promote a supportive and efficient work environment, leading to improved sales.
- Adhered to salon policies and procedures, ensuring a consistent and professional customer experience for all clients.
- Assisted in maintaining a clean, organized, and visually appealing salon space that adhered to health and safety regulations.
Sales Associate
Nordstrom
10.2011 - 03.2013
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Associate of Science - Cosmetology
San Jose City College
San Jose, CA05.2010
High School Diploma - undefined
Willow Glen High School
San Jose, CA06.2008
Skills
- Implemented effective team leadership strategies and coaching practices to drive team success and engagement
- Achieved high customer satisfaction rates through effective order management Improved operational efficiency by implementing best practices in inventory control Enhanced delivery timelines by optimizing logistics coordination
- Achieved significant growth in product and service sales by implementing targeted marketing strategies Drove customer engagement through personalized service and support Enhanced overall sales performance by identifying and addressing client needs effectively
- Developed and maintained positive relationships with clients to address inquiries and resolve issues
Personal Information
Title: Merchandise & Inventory Manager
Timeline
Store Manager
Nordstrom Rack
12.2024 - Current
Fulfillment Manager
Nordstrom
06.2022 - 11.2024
Merchandise and Inventory Manager
Nordstrom Rack
08.2016 - 05.2022
Service Experience Manager
Nordstrom Rack
04.2013 - 07.2016
Sales Associate
Nordstrom
10.2011 - 03.2013
Salon Stylist
Dry Bar Salon
01.2011 - 08.2013
Associate of Science - Cosmetology
San Jose City College
High School Diploma - undefined
Willow Glen High School