LEAH MBUGUA
HAMILTON ,ON
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
9
9
years of professional experience
Work History
Waitress/ Cashier
GALITOS
Kenya, Nairobi
09.2019 - 09.2023
- Committed to providing helpful, fast, and accurate service
- Demonstrate active listening and communication skills to ensure customers are satisfied and happy
- Experience in various settings, including family restaurants, cafeterias, and banquets
- Determined team player striving to deliver the highest quality service alongside food service staff.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Took orders for food and drinks and delivered them to guests.
- Provided accurate change for cash transactions using a cash register system.
Receptionist/Cashier
Beats salon
Kenya, Nairobi
06.2017 - 08.2019
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
- Developed and implemented new processes to improve customer service and sales efficiency.
- Assisted in scheduling staff shifts according to business needs while ensuring adequate coverage at all times.
Housekeeper
Safari park
Kenya, Nairobi
01.2015 - 01.2017
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
Education
Skills
- Efficient and Organized
- Good interpersonal and oral communication skills
- Completes all closing duties in an efficient manner
- Dedicated to help the work run smoothly
- Knowledgeable in computer
- Guest Relations Management
- Customer Service
- Order Accuracy
- Sales Expertise
- Upselling
- Complaint Resolution
- Effective Customer Upselling
- Upselling Techniques
- Dining Customer Service
- Team Collaboration
- Point of Sale (POS) System Operations
- Complex Problem-Solving
- Point of Sale Systems
Personal Information
Gender: Female
Disclaimer
I hereby declare that the information is true to the best of my knowledge and belief and nothing has been concealed or distorted
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Waitress/ Cashier
GALITOS
09.2019 - 09.2023
Receptionist/Cashier
Beats salon
06.2017 - 08.2019
Housekeeper
Safari park
01.2015 - 01.2017
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