Summary
Overview
Work History
Skills
Languages
Timeline
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Leah Massih

Ottawa,ON

Summary

Dedicated Sales Manager with an impressive 9-year history in the automotive industry, specializing in lease retention and product expertise. Renowned for adept negotiation skills, exceptional customer service, and precise communication. Recognized leadership abilities include team supervision, strategic decision-making, and an outstanding capacity to excel under high-pressure scenarios while expertly overseeing multiple projects. I thrive on the challenge of optimizing team performance and fostering a collaborative environment in pursuit of continued professional growth.

Overview

9
9
years of professional experience

Work History

Sales Manager

Mercedes-Benz Ottawa Downtown
09.2022 - Current
  • Lead a dynamic sales team, providing strategic guidance, coaching, and ongoing training to maximize performance and achieve sales objectives
  • Develop and implement comprehensive sales strategies, utilizing market insights and analysis to consistently exceed dealership sales goals
  • Monitor and analyze sales data to identify trends, refine approaches, and capitalize on opportunities for continuous improvement
  • Maintain a relentless focus on delivering exceptional customer experiences, addressing escalated issues promptly and professionally
  • Collaborate cross-functionally with departments such as finance and service to streamline operational processes
  • Manage inventory, implement effective pricing strategies, and optimize product availability to drive profitability
  • Conduct regular sales team meetings to foster motivation, team cohesion, and alignment with organizational objectives
  • Stay abreast of industry trends and competitor activities, leveraging this knowledge to make informed decisions and maintain a competitive edge.

Financial Manager

Mercedes-Benz Ottawa Downtown
09.2020 - 09.2022
  • Structured and managed automotive financing deals, providing customers with tailored financing solutions and expert advice on loan terms, interest rates, and insurance products
  • Maintained current knowledge of automotive financing regulations, ensuring strict compliance with all legal requirements
  • Collaborated closely with lending institutions to secure financing approvals and favorable terms for customers
  • Expertly managed paperwork and documentation associated with financing transactions, ensuring accuracy and adherence to established protocols
  • Played a pivotal role in optimizing dealership profitability by developing and executing effective finance strategies.

Sales Representative

Audi Ottawa
11.2019 - 09.2020
  • Demonstrated exceptional sales acumen and product knowledge, consistently achieving top-ranking performance on the sales board, consistently placing in the top two performers.

Sales Representative

Orleans Honda
11.2014 - 11.2019
  • Demonstrated exceptional sales acumen and product knowledge, consistently achieving top-ranking performance on the sales board, consistently placing in the top two performers
  • Responsible for organizing and distributing online sales leads through a Business Development Centre, maintaining an impressive monthly closing ratio
  • Transitioned to a Leasing and Retention Manager role, spearheading retention campaigns and fostering beneficial partnerships
  • Provided vital support for dealer trades and locates, gaining valuable experience in all aspects of turnover, financial paperwork, licensing, and administrative tasks
  • Two-time Awarded Council of Sales Winner with Honda.

Skills

  • Sales Manager
  • Team leadership
  • Effective decision making
  • Excellent time management skills
  • Superior multi-tasking skills
  • Fluently Bilingual (English/French)
  • Analytical and diplomatic thinking
  • Business-oriented
  • Customer service specialist
  • Efficient in 180/ERA/ E-BIZ/ Contact Management/ Microsoft Office

Languages

French
Native or Bilingual

Timeline

Sales Manager

Mercedes-Benz Ottawa Downtown
09.2022 - Current

Financial Manager

Mercedes-Benz Ottawa Downtown
09.2020 - 09.2022

Sales Representative

Audi Ottawa
11.2019 - 09.2020

Sales Representative

Orleans Honda
11.2014 - 11.2019

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Leah Massih