Leah Masefield
Rusagonis,Canada
Summary
Results-driven customer service and legal assistance professional with a proven ability to enhance client satisfaction and streamline operations. Demonstrates strong communication and problem-solving skills, fostering positive relationships in diverse environments. Aiming to leverage expertise in a challenging role that prioritizes operational efficiency.
Overview
11
11
years of professional experience
Work History
Senior Barista
Coffee Lodge
Sarnia, ON
03.2014 - 10.2024
- Supervised and led a team of baristas and staff, ensuring daily operations ran smoothly, and customer satisfaction soared
- Delivered exceptional customer service, effectively addressing inquiries and swiftly resolving issues
- Trained and onboarded new employees on coffee preparation and customer service, setting high-performance standards
- Diligently managed inventory and coordinated supply orders to optimize operations
- Cultivated a positive work environment through strong team communication and effective conflict resolution
Legal Assistant
Arron Drury
Sarnia, ON
10.2022 - 03.2023
- Actively assisted attorneys with legal research, drafted comprehensive memoranda and prepared meticulous case files for litigation
- Reviewed and analyzed legal documents to ensure accuracy and compliance with all applicable laws
- Created precise summaries of case law, statutes, and legal precedents that bolster ongoing cases
- Drafted effective legal correspondence and pleadings with attention to detail
- Organize and maintain case files, ensuring all documents are easily accessible and properly filed
- Communicated effectively with clients and legal professionals to gather vital information and manage case logistics
- Prepared essential materials for trial, including exhibits, witness lists, and trial notebooks
Rental Agent
Border Car and Truck Rental/Bayview Dodge Chrysler
Sarnia, ON
11.2021 - 10.2022
- Assisted customers with vehicle rentals by providing information on options, rates, and policies
- Processed reservations and check-ins/check-outs using rental software, ensuring accurate transactions
- Inspected and maintained rental vehicles, documenting any damage and ensuring cleanliness
- Provide excellent customer service by addressing inquiries and resolving issues, including offering upgrades
- Coordinated vehicle returns, verified fuel levels, mileage, and condition, and finalized bills
- Kept updated fleet inventory and ensured all rental documents were complete, explaining any necessary insurance coverage
Legal Assistant/Receptionist
Lawgical Paralegal
Sarnia, ON
06.2020 - 09.2020
- Greeted clients and callers, providing a professional first point of contact
- Schedule and manage appointments for efficient use of Paralegals' time
- Efficiently handled phone calls, took accurate messages, and assisted with inquiries
- Performed clerical duties, filing and maintaining case files
- Drafted legal documents and correspondence while ensuring their accuracy
- Supported paralegals by conducting thorough research, crafting clear legal documents, and efficiently organizing case files to enhance productivity and ensure successful outcomes
Housing Information Services
St. Clair Forms Clinic
Windsor, ON
01.2020 - 05.2020
- Assisted homeless and low-income individuals in completing essential forms for government-issued identification, housing applications, and public services
- Provided one-on-one guidance on completing complex forms, ensuring clients understood requirements and deadlines
- Educated clients on the importance of valid identification for accessing healthcare, employment, and housing
- Maintained accurate, confidential client records and ensure timely submission of forms
- Offered referrals to resources such as food assistance, medical care, housing programs, and legal aid
- Demonstrated cultural sensitivity towards the unique challenges faced by homeless individuals, including mental health and financial instability
- Supported outreach efforts to raise awareness of available services and helped clients navigate documentation obstacles
Education
College Diploma - Paralegal Studies
St. Clair College
Windsor, ON05.2020
Skills
- Client Support
- Effective Communication
- Proficient in Organization
- Detail-Oriented Approach
- Critical Research Proficiency
- Prioritization and Time Allocation
- Strategic Issue Analysis
- Diversity Understanding
- Proactive Team Engagement
- Proficient in Legal Processes
References
References upon request
Timeline
Legal Assistant
Arron Drury
10.2022 - 03.2023
Rental Agent
Border Car and Truck Rental/Bayview Dodge Chrysler
11.2021 - 10.2022
Legal Assistant/Receptionist
Lawgical Paralegal
06.2020 - 09.2020
Housing Information Services
St. Clair Forms Clinic
01.2020 - 05.2020
Senior Barista
Coffee Lodge
03.2014 - 10.2024
College Diploma - Paralegal Studies
St. Clair College
Similar Profiles
Jane MooreJane Moore
BARISTA at Coffee LodgeBARISTA at Coffee Lodge
Araya McKeeganAraya McKeegan
Barista at Coffee LodgeBarista at Coffee Lodge
Madison WhitakerMadison Whitaker
Barista at Coffee Lodge and BakeryBarista at Coffee Lodge and Bakery