LEAH LOPEZ
Toronto,ONTARIO
Summary
personable and hardworking individual with over 20 years of experience in the financial industry. Proven track record of providing excellent customer service and accurately processing transactions. Eager to use skills and knowledge to help a progressive financial institution grow. seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings. To get an opportunity where I can make the best of my potential and contribute to the organization's growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Officer
BDO Network Bank Inc.
Digos City, Davao Occidental
08.2015 - 12.2023
- Interpreted policies, procedures, regulations and guidelines pertinent to customer services operations
- Provided exceptional customer service to clients, resolving inquiries and complaints in a timely manner
- Facilitated resolution of escalated customer disputes by working closely with internal departments
- Assisted customers with account setup, account maintenance and other related services
- Developed strong interpersonal skills, managing complex customer interactions with professionalism and tact
- Adhered to company policies regarding confidentiality of customer information at all times.
Education
Bachelor of Science (B.S.) - Accountancy
Cor Jesu College
05.2000
Skills
- MS Office Word
- Strong written and verbal communication skills
- Phone etiquette
- Keen to details
- Multi-tasking
- Customer service
Certification
- NATIONAL CERTIFICATE II - Health Care Services NC 11 - completed the following units of competency:
- Participate in workplace communication,
- work in a team environment
- Practice occupational health and safety procedures
- Implement and monitor infection control policies and procedures
- assist in patient mobility
- Assist in bio-psychosocial support care of patients.
References
- ANELLA JUMAMOY, PUBLIC HEALTH ONTARIO LABORATORY ATTENDANT 2 TENANT, 16475421907, anella@gmail.com
- SUSANA QUIAO, PRIVATE CARE GIVER CO WORKER, 14168162158, susanaquiao@gmail.com
Timeline
Service Officer
BDO Network Bank Inc.
08.2015 - 12.2023
Bachelor of Science (B.S.) - Accountancy
Cor Jesu College
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