LEAH LAWTON
Calgary,Alberta
Summary
Customer Service and Retail Professional with 5+ years experience: dedicated managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Is highly conscientious, open to learning and accountable.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
SKECHERS Factory Outlet
06.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and KPI goals.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed a diverse team of 40+, fostering a positive work environment and high employee satisfaction. High retention, low turnover.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
Store Manager
SKECHERS Warehouse
06.2022 - 05.2024
- Responsible meeting/exceeding company KPI's including, but not limited to, sales, payroll, conversion, apparel %, accessories %
- Ensuring operational excellence and company standards are consistently adhered to
- Leading and developing a customer focused culture
- Responsible for full employee cycle (recruitment, onboarding, training, development, and retention)
- Implementing company policy and adhering to standard in both Operational and Administrative responsibilities
- Proactively identifying productivity gaps and devising creative solutions and strategies.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Skechers
02.2020 - 06.2022
Assistant Manager
Skechers
02.2019 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
BFA -
University of Alberta
Edmonton, Ab01.2019
Fine Art Diploma -
Grant MacEwan University
Edmonton01.2016
High School Diploma -
Peace River High School
Peace River, AB01.2013
Skills
- Creative/Industrious
- Goal oriented
- Team Leadership
- Sales management
- MS Office
- Problem Resolution
- Operations Management
- Time Management
- Training and coaching
Accomplishments
- Moved Store 566, Edmonton SKECHERS off of Target Shrink Program in 2020
- Trained and Developed 5+ staff into promotions/Store Manager positions
- District Peer support and cross training.
- UKG Pilot Program participant and area trainer.
- New Store Opening Coordinator
References
Available upon request.
Personal Information
Title: STORE MANAGER
Languages
English
Native or Bilingual
Certification
- CPR/AED Certification
Timeline
General Manager
SKECHERS Factory Outlet
06.2024 - Current
Store Manager
SKECHERS Warehouse
06.2022 - 05.2024
Store Manager
Skechers
02.2020 - 06.2022
Assistant Manager
Skechers
02.2019 - 02.2020
- CPR/AED Certification
BFA -
University of Alberta
Fine Art Diploma -
Grant MacEwan University
High School Diploma -
Peace River High School
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